Welcome to The Fordyce Letter:

The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'training'

Ask Barb

With So Many Trainers, How Do I Know What to Do?



Ask Barb

Dear Barb:

I feel like there are so many trainers out there, and after attending two conferences in the last year, my people are confused on what ideas they should implement. We attend all the free teleconferences or webinars offered, read three trade publications, have internal training, and I send my team to at least two conferences.

How do you know who has the better methods or techniques when trainers, in essence, disagree with each other? It confuses my sales team, and I’m wondering if I’m not providing too much training if that is possible. I mandate that each of my employees reads a sales book each quarter. Some of the ideas they come back with, I would never implement in my company. How do I get the greatest ROI on the money I’m spending on training?

Ron H.

Dallas, TX

Dear Ron:

When I first entered this profession, I felt the same confusion and there weren’t near as many trainers as you have today in our profession. It has been proven by the Department of Education and great sales organizations that you must create and implement a consistent successful repeatable sales process.

Ask Barb

Beware: What Happens in Your Office, No Longer Stays in Your Office



Ask Barb

Dear Barb:

You asked me to share my story for this column but for obvious reasons, I’m going to sign this anonymous. We are involved in a discrimination lawsuit because someone in our reception room took a video on how our receptionist was answering her phone,and treating candidates who came to our office. We are accused of treating women and certain groups of people differently.

We are a light industrial, clerical staffing firm and also place engineers. Obviously, there is a different process between an unskilled light industrial candidate, and a degreed, experienced engineer. We found it extremely suspicious that this person was videotaping activities in our reception room.

This has cost our firm thousands of dollars and we’re far from any type of settlement. There were some very negative comments put on various social media sites, which will have future job seekers and clients possibly question our reputation. We have done nothing wrong; this has become a nightmare for our team and our company. Our receptionist ended up quitting. Not sure what advice you would give to other owners, I would not want this to happen to another owner.

Anonymous

Dear Anonymous:

Cold Calling

Running With the Herd? Try Doing Something Different



fordyce-default

I’m a phone sourcer and I make my living working the phones. To be exact, I make my living going into the bowels of companies and identifying who does what.

I hear more and more from many of you in our community of Oh, you’re that old school type, right?”  Yeah, I am.

My company has two levels of service; that first tier telephone name generation piece and a secondary (and subtler) level that many don’t know about — the candidate contact piece — which we call profiling.

That second level of service is when we contact each potential candidate we’ve identified by phone or is on a list the customer provides.

We’re that first audible touch many potential candidates ever receive from the outside. We get a bird’s eye understanding of the individual’s capacities (usually 8-12 questions are asked) and we also gauge the level of interest that person might have in talking further with a recruiter.

Profiling Demand Worries Me

The demand for our profiling service, especially the profiling service where the customer provides the names, is passing our demand for our original phone-sourced names service.  That has worried me the last couple years.

Having given much thought to this phenomenon (and being an active profiler) I think I understand why the profiling demand is expanding. Let me tell you why.

Ask Barb

Ask Barb: Training and Advice — Who To Listen To?



fordyce-default

Dear Barb:

I read The Fordyce Letter every month and it sometimes gets confusing. All of you speakers don’t agree on how to do this job, so whom do I listen to? I hear you saying to develop client and candidate rapport vs. control while others say you have to establish control. I work for a company that does not provide training so I’m trying to learn all I can on my own. Where do I find the advice and training I need?

Joe M., Tucson, AZ

How-To

Use the Sales Funnel For Recruiting To Turn Prospects Into Placements



Recruiting Funnel

The sales process is a step-by-step layout of what actions must be taken to turn prospects into customers. Regardless of how you look at it, recruiting is pretty much the same as product or service sales.

The only difference is that when talking to candidates, our ‘product’ is a job opportunity and our ‘customer’ is the prospect (who hopefully turns into a candidate). As such, we approach the sales cycle in much the same way: targeting prospects, selling them on feature/benefits, closing a deal, and (hopefully) follow-up and account maintenance.

If you look at it through a recruiting lens, substitute sourcing for all the pre-sales activities, recruiting for sales and closing, and HR for account management.

It’s really that simple.

Fordyce Forum

Fordyce Conference Ends With Focus on Personal and Business Development



Forum group shot

What are you doing to develop your business?

If there was a theme to this morning’s Fordyce Forum presentations that might have been it. The final sessions of this last day of the best attended Forum since the start of the recession in 2008 all focused on practical advice for thriving as an owner or solo, rounding out the “hundreds of tips” that conference chair Barbara Bruno promised during her Thursday welcome.

Among those tips were these:

  • Track your placements. It’s wise business, and smart networking;
  • Do what the Big Billers do and plan tomorrow before leaving the office today;
  • Say thank you to clients, and candidates;
  • Stand out from the crowd;
  • Have a playbook of standards, so your team knows what’s expected.
Business, Celebrating Successes, Entrepreneurship, The Business of Recruiting

Have Vision. Set Goals. Work Hard. But Don’t Beat Yourself Up



Big picture goals roadsign

I have learned over the years that in order to achieve my “big picture” goals for my business I have to ensure that I achieve my daily activity goals to get the results I desire. I learned a long time ago that “activity breeds activity,” and the more activity we do on a daily basis the better our opportunity to achieve the results we desire.

Recruiting on a day-to-day basis is such a metric-driven business that establishing daily goals and activity levels is critical to the success of any good recruiter. You have to be able to come in every day and knock out your goals on a consistent basis. Just like your favorite football team has to have a solid week of practice in order to perform well on Sunday, a recruiter has to achieve their daily goals on a daily basis in order to be successful.

In our office, each recruiter has daily goals that include number of calls, number of presentations, and number of submissions. We track these goals on both a daily and weekly basis to ensure that each person is hitting the required activity levels to warrant success.

Humble Beginnings

When I first started recruiting I did not know how many calls I needed to make to succeed, but I knew that if I did not make a significant amount of phone calls each day my family might not have enough money on which to live. Recruiting was my first job with a significant portion of my income earned by commissions; I was committed to putting in the effort and activities needed on a daily basis to make sure I succeeded. However, sometimes life gets in the way, and just like my “big picture” goals I would fall short of achieving my daily activity.

Early in my recruiting career, not achieving my daily goals was very frustrating and I felt guilty that I had not stepped up and hit my numbers. My income was dependent on closing deals, and the only way I was going to close deals was by talking to people.

I felt like I let my wife and children down as I knew we could not live off the small base salary I was paid. Consequently, I would find myself in my home office late in the evening, working all hours to come up with a prospective list of people to call. I would come in the next day, get started on my calls, and something would get me side-tracked again from talking to the number of people I needed to each day.

When talking to new recruiters about my life in recruiting, I often tell the story that my family starved for the first fifteen months I was recruiting because I could never get over the hump and achieve my goals. I was starting from scratch, trying to build a book of business, and with very little training, I did not know how to protect my prime calling hours. As a result, I would easily get distracted and not achieve my daily goals. This resulted in few deals in my pipeline and fewer opportunities to close more. My frustration and guilt would grow as I struggled with what to do.

After a year of recruiting, I started to realize that in order to be successful I had to find a way to achieve my daily goals without beating myself up if I did not hit my numbers. Consistently protecting my prime calling hours had to be a priority in order for me to achieve the activity numbers every single day. I quickly realized that no matter what, I had to hit my call numbers every day in order to keep filling my pipeline with prospects and candidates.

Finding Balance

One of the key items was a daily strategy. I had never been very good at developing a daily plan, much less sticking to it during the course of the day. Once I realized the key to achieving my daily metrics was a good plan, and I committed to consistently following through on it, my recruiting life started to balance out.

Balance in my life both professionally and personally was a key ingredient to meeting my daily goals. Mornings were structured so that I was making marketing calls and presentations between 9:00 am and 11:30am with no distractions. My afternoons — from 1:30 to 4 — were spent talking to candidates about job opportunities. My planning period would start at 4:00 p.m. regardless of what I had done during the day.

Much like an athlete who has to prepare and practice for game day each week, a recruiter has to plan and prepare every day to close deals. The athlete cannot merely “show up” to the game and expect a victory, just as a recruiter cannot show up and expect a productive day.

I also learned that I had to take time on a daily basis to evaluate to avoid bogging down in details that would keep me from achieving my goals. One key for me was to commit to taking time for myself to clear my head.

Some days that was exercising. On other days it meant taking a long walk, or spending time with my kids. I knew that I could not keep beating myself up when I did not have a successful day by my personal metrics measurements. By clearing my head, I was able to put together a plan for the next day that would allow me to reach my daily goals.

Being Consistent

Just like the big picture goals I establish at the beginning of each year, recruiters have to develop a plan every day to achieve the results we desire. Life has a way of getting in the way of all good plans. The key is finding an appropriate approach to be consistent and diligent in achieving the daily metrics required for success as a recruiter. It is imperative to work around whatever life throws our way so we can get right back on track even when we miss our daily goal target. Do not beat yourself up when you do not achieve those daily goals, but be prepared to plan diligently and consistently every day.

At the end of the day, as a recruiter, I believe that the best way to measure ourselves in not by the daily goals we set forth, but how we learn and improve upon missed goals.

Recruiting is a numbers game, but there are things that happen along the way that can throw us off track. Be it the hiring manager who needs your immediate attention, the candidate who needs some last minute interview preparation, or personal issues that are creeping up on us during business hours, a solid recruiter learns that sometimes, not hitting your daily goals is not so much about falling down on the job,  but about a chance to learn how to re-direct your efforts to bring you one step closer towards making a placement.

J. Kent Hudson is Director of Project Personnel and Executive Search Services for Strategic Contract Resources, LLC  SCR is an international supplier of personnel to the petrochemical, oil, gas, power, process, and telecom industries. SCR provides highly skilled project-to-project personnel on a defined-term basis, and professional search services to fill client direct hire needs. Kent has 16 years experience working in the energy marketplace, and has been recruiting for eight years in the energy industry. In this role he has focused on the upstream E&P, refinery, petrochemical, and engineering disciplines while building a team of energy industry recruiters to expand SCR’s contract and direct hire placement business. Kent is the former vice president of PennWell’s Petroleum Group, including the Oil & Gas Journal and Offshore magazine, and publisher of PennWell’s electric power magazines and trade shows. He is a graduate of the University of Oklahoma and is a CPA with a Masters in Business Administration.

Staffing

5 Strategies for Getting Your New Recruiters Ramped Up Quickly & Productively



fordyce-default

This article is the third and final in a series of confessions of how I really messed up in growing my recruiting firm when I first opened in 1990 and for the first few years of its operation. (You can see the January 2012 and February 2012 issues of the Fordyce Letter for parts 1 and 2.)

The key lesson in all these articles is to learn from your mistakes and failures, take improved action, screw those up … repeat! I have learned that while there are many smart recruiting firm owners out there, the most successful tend to be those who persist.  Persistence, while simultaneously learning from failures, is the most common trait amongst the most successful owners. I have been fortunate to interview many over the years and there are almost always stories of near-bankruptcies in many of their stories. My story is one of them.

I survived my first few years in the business making a living just by making my own placements. Any revenue brought by recruiters I hired was fairly random and unpredictable. Those recruiters I hired who were successful — there were not many — succeeded in spite of me, NOT because of me! However, I made some necessary changes, learned from numerous errors, and built a firm that generated several million dollars without me making any placements.

I shared many of these lessons in the first two articles and now will share what to do after you have made a successful offer to your new recruiter. 

Staffing

No Time to Coach?



rob mosley

The following article is derived in part from the thinking of Randall Murphy and the Acclivus Corporation and their curriculum entitled Acclivus Coaching for Sales Performance. This program is offered in a partnership with Next Level Exchange.

“As a billing manager, I never seem to have the time to coach my people consistently and they have such a limited attention span that I get the feeling, especially with my veterans, that they aren’t really into learning anyway. How do I find the balance and provide them what they need in a format that is of interest and relevant?”

This question ranks as No. 1 among owners, billing managers, and even trainers, trying to find the balance between their own work load and providing their recruiters with essential skills and knowledge. We are all experiencing work environments that are intensely more competitive and constantly changing with business goals and objectives that continue to escalate. And while there are still seven days in a week and 24 hours in a day, our challenge is to do more with those same seven days and 24 hours then we did just a year ago, especially now that so many managers are back on a desk.

So how do we begin to find the gift of time to coach our people and who is to say they are open to receiving it? It is one of the classic recruiting organizational dilemmas.

How-To, The Business of Recruiting

From Concept to ROI: How a Recruiter Training Program Paid for Itself



keith newport

As a physician recruiting agency, we have the usual challenge of any recruiting firm—serving our two different constituencies — candidates and clients — and the challenge of working in a specialized industry, healthcare, which has detailed credentialing requirements that vary based on the state, private versus government, and client to client. Additionally, our agency recruits for six high-demand specialties, each with its own set of expertise and requirements.

To help serve our two customer segments, we divided our account executives into two roles: marketers, who deal directly with clients at healthcare facilities, and recruiters, who work with physicians. Also, each of our recruiters and marketers staffs for a single medical specialty.

About seven years ago, we developed our Research Consulting group, a training program for account executives, to accommodate our unique organizational structure. I took over the RC group about five years ago. I started at the company as an account executive, and I had a passion for sales training. When the opportunity to manage and develop my own sales team presented itself, I was very enthusiastic about it. I am an example of the various career-path options that are available to all associates within our organization. This process guides associates through different stages of their career in a very organic manner by giving them the support and training they need along the way.