Some years ago I came across a very detailed description of what we, as recruiters, do for a living. This is the first paragraph of that six-page, 1,469-word long document*:
“The basic function of this position is to promote sales of placement services to customers and prospective customers within the assigned desk specialty. To maintain and develop satisfied customers for the company through proper handling of customers and candidates and cooperate with management in resolving problems in areas of collections, guarantees and any other negotiations or functions that may be assigned.”
It went on to list our nine major responsibilities:
- Selling Placement Services
- Account Development
- Pricing
- Customer Service
- Sales Estimates
- Candidate Development
- Records and Reports
- Expense Control
- Maintain Professional Standards
Does this sound like what you do? While in some ways I admire the detail (and I hope I handle all of those responsibilities effectively on my desk on a daily basis), I am not sure that it gives a true sense of what we recruiters truly do for a living. (*Call me if you want a copy of the six-page position description.)
To borrow liberally from another article of mine, there are five major tasks that we perform on a daily basis — and they all have to do with picking up the telephone!