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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'sales'

Entrepreneurship, For Managers

Why Can’t I Hire The Right Sales People?



leesalz

A disconnect exists between sales managers and recruiters that causes challenges for both. Together, they can resolve this issue by creating their company’s Sales Talent Screening Program.

Candidate screening is one of the most difficult tasks that recruiters and managers face. Most will tell you that screening sales talent is the toughest of all. Why? Sales people are trained in the art of persuasion. They know how to provide the desired responses to the questions. Even more daunting is when you are interviewing sales people that worked for a competitor. These sales people know the language and industry buzz words making it even more challenging to screen them. Fret not! It is possible to successfully screen sales talent, but there is work to be done before you even look at a résumé.

For Managers, How-To

Is the “Wuss Factor” Hindering Your Sales Success?



BobCroston

I had the pleasure of meeting Ed Rendell when he was the mayor of Philadelphia. He was pointed and direct, quite different from the other politicians I have met over the years. So it came as little surprise when early this winter, Rendell, then Governor of Pennsylvania, called NFL officials “wimps” for canceling a game between the Eagles and Vikings due to snow.

When asked about the NFL’s decision the next day, Governor Rendell made his stance clear: “My biggest beef is that this is part of what’s happened in this country. We’ve become a nation of wusses.”

This nation of wusses has extended into the field of sales. There’s no hiding that sales is difficult. Day in and day out you face rejection, you must constantly be filling the pipeline with new leads, you have quotas you must meet, and results are often inconsistent.

Yet too many sales people use these difficulties as excuses and let them hinder their own success – they wuss out.

How can you tell if the wuss factor is dragging you down? Look out for these five symptoms: 

Cold Calling

Matching, Pacing, and Rhythm



bank_teller

Last week I went to pay some bills online. I looked at my account and realized there were charges listed that I had never made. I called the bank immediately. We shut down all of my accounts and opened new ones.

I went to the bank ten business days later, and I still did not have a functioning ATM card. That meant that rather than simply go to an ATM for cash, I had to wait in a long, long line at the bank for a teller. Twenty minutes later, by the time I got to the head of the line, I was seriously annoyed. I expressed my annoyance to the teller. Her response? “Calm down, Ma’am.”

So my dear readers, do you think this response calmed me down?

Of course not. It had exactly the opposite effect. I went through the roof. “Don’t tell me to calm down,” I snarled. Where before I had simply been annoyed, now I was really angry.

So why am I sharing my banking woes?

Entrepreneurship, The Business of Recruiting

Failure Precedes Success: How I Got Into Recruiting



Failure to success

This year will mark my fourteenth year in the staffing business.  They say time flies when you are having fun, and I feel lucky to be able to make a living helping people find rewarding opportunities.  But had it not been for some wise advice from my father, and a recruiter I never met in person, I may have never landed in this business.

It all started after I graduated from college in 1994. Almost all of my friends immediately jumped into outside sales. I had a degree in Communications and Journalism, so while I was not sure if sales was for me, I knew one thing – I wanted to be successful.  

Business, How-To

Hiring Salespeople: Pitch or Woo?



Hiring

In my last article about hiring salespeople I focused on the need to evaluate trust pre-hire. In this article, I’ll discuss the need to evaluate candidates for questioning skills, and why this skill is more effective than delivering a sales pitch. But some might be asking where I learned this stuff.

Relationships

TELL-TALE SIGNS of Sales Ineptitude (and that its time for more sales training!)



bad-salesman

Every now and then I have an encounter with a sales professional that is so off base and incongruent with my dominant buying motivation that the lack of training, focus, and need for improvement is written across their forehead.

I’ve had a few of these memorably dysfunctional sales presentations over the years. Here are a few of those that I still remember, and why the sales person lost me as a client.  The examples are from a number of “people-to-people” business sales modeling recruiting and even though the examples are not all from recruiting — they remain relevant.

Maybe you can learn something from their mistakes.

For Managers

Hiring Salespeople: Trust or Consequences



salesperson wanted

This is a time when many organizations are scrambling to produce sales. Some will be successful and some will not. Sales success and trust-building skills go hand in hand; yet, a salesperson’s ability to develop and maintain trust often goes unmeasured in the pre-hire phase.

Fundamental Sales Abilities

Put on your customer hat. Do you enjoy listening to a salesperson blab? Feel like you are in a verbal contest with someone whose only objective is to get your money? Get frustrated when a salesperson does not take the time to understand your situation? These are symptoms of poor sales hiring practices.

Uncategorized

2010 Strategic and Tactical Sales Planning



planning image

In January I am often asked, “How do you develop your sales and recruiting strategy and what will your underlying tactics be to ensure you hit your goals in the upcoming year?” “How do you plan for the new year?” “How do you intend to identify new accounts and decide what market segments to pursue?”

These are great questions that require time and attention, but when? Now. Now is the time to be building your strategic and tactical sales plan for 2010. From my sales leadership experience I always found that a strong Q1 always set the tone for the remainder of the year. The activity and foundation you lay down in Q1 sets the table for the rest of the year. Here are my thoughts on developing your strategic sales plan and underlying tactics that support that plan.

Uncategorized

The Art and Soul of Hiring Professional Sales Talent



fordyce-default

The interviewing and evaluating of sales professionals is a lot like raking leaves on a windy day in early November.

If you insist on trying to get every leaf into the bag, or uncover every last candidate in the available talent pool and scrutinize all of their credentials, the process will overwhelm you.

A process that can be truly enjoyable whether it be the freshness of autumn’s air or the dynamic interactions with engaging sales reps is often overlooked and deadened by analysis paralysis. Too often, my clients and countless others subvert their own intuitive powers and lose their ability to qualify individuals’ key characteristics, such as drive, desire (for their specific job opportunity), and focus because they are too concerned with the prospects’ resume, credentials, references, etc. as it pertains to sales hires.

Placing an emphasis on the “what” of one’s candidacy, as opposed to the “whom” only leads to superficial decision-making and detracts from genuine, honest communication.

Uncategorized

Master the Art of Patience to Yield Big Results



fordyce-default

For as long as I can remember, patience has never been my virtue.

One thing I have learned from my career in professional sales is that patience is a critical success factor. So I thought I would discuss the importance of patience and how it can play a key role in your success in the world of selling IT staffing and recruiting services.

From my experience, there are two core areas in which we as sales people don’t always demonstrate the patience we should in order to maximize our potential. The first area is simply with making sales calls to prospective customers. Most of us tend to just pick up the phone and dial away without any specific goal or strategy for the call. We just dial away until we get a decision maker on the phone. Heck, you can’t close a deal without talking to the customer, right?

Our thinking goes something like this: “We’ll figure out what to say when they pick up the phone and go from there.”

This is often a poor strategy, especially when you are selling staffing and recruiting services.

Why? We sound like every other sales person in the industry because they are all taking the same approach.