Ongoing management — low performers, mid-level performers and even high performers need it. It does not assume high performance, and once high performing, does not assume it will always continue. Everyone needs to be managed on a consistent basis. In sales, the goal of ongoing management is participation rate.
Whether your agency has a separate sales team or every recruiter is dialing for clients, a critical metric is participation rate. Participation rate is the percentage of team members who are at or above plan. For a sales team, participation rate is easy to calculate. On a team of 10 people where four are above their sales plan on a YTD basis, the participation rate is 40%.