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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'retention'

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Lessons from Dr. Phil



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From time to time, I have been featured on The Dr. Phil Show.

Four years ago, I first appeared on his show to help one of his “guests” find a job. Since then, I’ve written two books on how to find a job, The Job Search Solution and Acing the Interview, as well as developed America’s only 45-hour online job search program.

In 2009, I flew to California for two days to prepare for another appearance. The majority of us know very little about television production, but the lessons of business that can be gleaned from watching this organization “produce” their product are astounding.

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Focus on Top Client Retention Strategies



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Customer retention is defined as the percentage of customer relationships that, once established, a business is able to maintain on a long-term basis.

Your database is your most precious asset in this current sales economy, so managing it appropriately can exponentially increase sales and profits. We all must remember that your current clients are only as valuable as the quality of the relationship you have with them — quality judged by that client’s opinion of your relationship.

The old saying that your customers are always right (even if they’re wrong) still rings true.

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Flex Work, Retention, and Generational Recruiting



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In part 3 of my 4-part interview series, I interview Barrie Brian Piazza, the Human Resources Director for Glemser Technologies and chairperson for the Northeast Human Resource Association’s Flexible Workplaces Committee.

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Jeff Kaye’s Next-Level Strategies: Hot or Not?



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Jeff Kaye’s got tons ‘o tips on how to springboard to that desired next level. Some are hot, some are not.

Hot

  • Truly stoking the fire across three areas at your company on a regular basis to form a cool culture, have great systems, and offer great pay.
  • Appreciating that work is a place for growing “personally and spiritually” as much as “professionally and financially.”
  • Using charity events as a way to promote that aforementioned “cool” culture.
  • Hosting town hall-style annual meetings for open communication.
  • Remembering that “creating the image you want” is possible, despite your marketing budget.
  • Celebrating entrepreneurship.

Not

  • Implementing weekend retreats away in the woods and going on hayrides.
  • Promoting hand-signed birthday cards for all employees.
  • Requiring quotas for employees.

The key to Kaye’s tips is realizing that what one person deems “hot” may be someone else’s “not,” and vice versa. So if you’re serious about being a leader and improving your culture, check out the video and determine which tips work best for you.