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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'managing'

For Managers

For the Rookie Account Manager: Qualifying a Job



Boot_Camp

One of the toughest responsibilities for new account managers in the recruiting world is ensuring your recruiters are spending their time wisely. In other words, are they focusing their time on jobs that will make both of you money?

Qualifying a job is always a tough task for an account manager. Some of the ideal questions we ask ourselves can only be answered as we move deeper into the process with the client. Here are a few qualifiers that all account managers should be able to answer when they put a job in front of their recruiters:

Ask Barb

To “Manage By Numbers Not Emotion” You Need The Numbers



Ask Barb

Dear Barb:

I don’t keep stats on my employees because I don’t know what stats to track. I’d rather have them on the phones making calls, than counting how many calls they are making. Do you ever find keeping stats are a distraction? I don’t think that my experienced people would be willing to keep stats. What’s the point?

Steve D. Denver, CO

Dear Steve:

If there is no room for improvement and your team has 100% achieved the lifestyle they deserve to live, I agree with you. However, if you want to grow your company and your team would like to earn more money, the easiest way to get there is to manage by numbers not emotion. Keeping stats takes the mystery out of consistent production and eliminates bad months and slumps forever.

Once you know the individual stats and ratios for each member of your team, you can tell them exactly what results they need daily to achieve their goals. Tie their goals into their dreams and they will commit to achieving the daily results for their own reasons not yours. However, when you manage by stats everyone wins! Often experienced recruiters can make a subtle change that provides them with great results. They will keep their stats if they understand how it benefits them.

Barbara J. Bruno, CPC, CTS

For Managers

Your Data Tells A Story You Need to Know



Data - Monthly Sales Progress

My company, InsightSquared, provides in-depth business intelligence to well over 100 staffing and recruiting companies. We’ve seen first-hand how a little bit of better data analysis can lead to a lot of big, easy wins. Here are just a few ways you can move the needle with minimal effort.

Work Only on the Right Activities

Doing this data analysis directly impacts your business growth. If you know what activities really move the needle, and more importantly, what activities don’t, all you really need to do is do more of what works and less of what doesn’t. Sounds too simple, right? Exactly the point. The best part is that it works.

Ask Barb

Ask Barb: Should I Hire an Experienced Recruiter?



Ask Barb

Dear Barb:

I want to hire, but I know my experienced recruiters will throw a fit if I throw a rookie into the mix. I thought about hiring an experienced recruiter who would bring a book of business with them, but then I worry about being sued of they have a non-compete.

How do I get my experienced people to give a new person a chance to succeed? My people know how to sell but they are all about themselves, not about helping someone else succeed. Every time I mention hiring I just get complaint after complaint. They are all convinced that a new person costs them money.

Do you hire experienced recruiters?

Bob P., Memphis, TN

Ask Barb

Ask Barb: Motivating Your Team



Ask Barb

Dear Barb:

How to you motivate people who just focus on what’s not going right all day long? I’ve got an office full of whiners and complainers and even my manager is starting to give me excuses. When I talk to other owners in my city, they are doing a whole lot better than we are. I don’t work a desk any more but I swear I feel I could do more than the whole bunch of them. I’ve tried contests and no one qualifies, I’ve tried treating them nice or then threatening them and I tell you nothing works. Two of them were really good producers for me until 2009, but now they complain just as much as everyone else.

I’m too old to start over, but I can’t keep putting in my own money to meet payroll. How do I get them to do what I need for them to do?

Frank H., Tampa, FL

Ask Barb

Ask Barb: Identifying Future Big Billers



Ask Barb

Dear Barb:

I cut my team back and now I need to hire because business is increasing. Can you give me any tips on how to identify and hire future Big Billers? I’m great at finding talent for my clients, but have often hired just average for my own business.

Julian M., San Diego, CA

Ask Barb

Ask Barb: Metrics For New Hires



Ask Barb

Dear Barb:

Would you be willing to share the metrics you use for new hires? I have not hired someone new in over two years and I’m not sure what minimum standards to implement. I plan to use your tutor to train them, but I need to understand metrics.

I know your average fee is around $25,000 which is our average as well. That is why I feel the metrics you use will work for my business. If this is confidential information, can you give me some kind of range? Also, what should I pay a new person with no recruiting experience?

Frank T., Louisville, KY

Ask Barb

Ask Barb: Resolving Issues



Ask Barb

Dear Barb:

I’m tired of constantly having to resolve issues between my team. If it’s not someone upset over who owns a particular client, it’s my recruiters arguing over candidates. I feel like a third grade teacher instead of a Staffing Firm Owner. How do you get your sales team to be cohesive and want to resolve issues rather than always stirring things up to cause issues.

Harriet W., LA, CA

Business, Entrepreneurship, For Managers, Motivation

Confessions of a Big Biller Part 2: Accountability and Communication Make For Success



Jordan Rayboy

Editor’s note: This is part two of a two-part series on building and managing a virtual recruiting team. Jordan Rayboy is a big biller, who, after running his business from an RV, now runs his seven figure firm from a home in rural Oregon. In part one, he detailed some of the mistakes he made in founding and building his firm. Today, he focuses on solutions.  This article originally appeared in the December 2011 edition of The Fordyce Letter.

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The biggest mistake I made over the years (besides those from yesterday) was that I DID NOT SET EXPECTATIONS AND HOLD PEOPLE ACCOUNTABLE.

This should have started in the interviewing process, and continued with an environment based on accountability once on board.

In order to hold people accountable, they have to be pushing towards goals that they have bought into. They will be much more driven to achieve their goals (all that they want to have, be, or do) as opposed to hitting a number that you arbitrarily plucked from the air. Once they’ve shared what their goals are, you should use metrics to establish what activities are required in order to achieve those levels of production.

Here is what the process might look like:

Business, Entrepreneurship

Confessions of a Big Biller Part 1: There’s More To Virtual Teams Than Working Remotely



Jordan Rayboy

Editor’s note: This is part one of a two-part series on building and managing a virtual recruiting team. Jordan Rayboy is a big biller, who, after running his business from an RV, now runs his seven figure firm from a home in rural Oregon. Part two — solutions to the issues he details here — will post tomorrow. This article originally appeared in the December 2011 edition of The Fordyce Letter.

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When Jeska and I took off on our RV adventure five years ago, we had a fairly simple plan — to build a successful niche search firm while traveling the country full time and living our dream.

Initially, it was just the two of us and one dog with no employees (we’ve picked up two more dogs along the way). This business is interesting though — you tend to become a victim of your own success. The more client openings you fill, the more they want to work with you and refer you to other colleagues. As we quickly found out that first year, there comes a time as a solo practitioner when you simply run out of bandwidth to deliver and are essentially leaving money on the table.

When it was time for us to expand our team, we naturally gravitated toward a virtual model with remote team members. Is this right for your office? As with most things, the answer is probably, “It Depends!”

With today’s technological advancements in communication and collaboration tools, it’s easier than ever to succeed and interact as part of a virtual team. Some of the benefits of virtual teams include: