I have a top producer in my office who has worked for me for over 10 years and she represents 37% of our revenue. She is causing major problems in my office. She comes in late, sets her own rules and has even brought other employees to tears. I can’t afford to lose her, but I dread coming in to my own office every day. I know I’m going to lose other employees if I don’t manage her, but I don’t know where to start. I would appreciate any advice you could provide.
I think most owners reading this have probably had a similar experience – myself