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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'management'

Editor's Corner, For Managers

Making Workplace Adjustments to Accommodate Unconventional Leadership



TimTebow

I’ve been a fan of Tim Tebow since he was at the University of Florida. I cheered for him then, and I take great pleasure in cheering for him still — and not just because he is a Gator (like me), a Heisman trophy winner, and an all-around awesome guy. I cheer for him because while he was a winner in college, he’s a guy who isn’t “supposed” to win in the NFL — and yet he does. He’s the proverbial underdog that we all claim to want to see win. (Though popular opinion sure doesn’t seem to indicate that… but that’s a completely different article.)

So after the Denver Broncos’ record improved to 5-5 (4-1 with Tebow starting) with a win over the Jets this last Thursday, I was so pleased to read this fantastic article by my colleague, John Hollon about how Tebow is breaking the mold of what success and leadership is supposed to look like in the NFL.

Leadership, no matter what line of work you are currently in, doesn’t have to come in a certain package, a certain style, a certain look, or from a certain background. Hollon says,

“If you get locked into believing that a leader must look and act a certain way, or have a certain kind of demeanor and experience, you’ll miss out on the unconventional person (or style) who can be equally (if not more) successful for you.”

In order for this to happen, sometimes you have to change what you may not even realize is broken. Because it’s not. It’s just not as good as it could be.

Ask Barb, For Managers

Ask Barb: Dealing with Recruiter Conflict



Ask Barb

Dear Barb:

Business is improving, but now I’m dealing with all kinds of conflict with my recruiters.  They have become extremely territorial and I’m beginning to feel like a referee in my own business.  I’m still the top producer in my firm and can’t afford all the time and energy this is taking away from my desk.  Do I just fire these senior prima donnas and start from scratch?

Judy J., Colorado Springs, CO

For Managers, Fordyce Forum

Fordyce Forum: Learning From Differing Management Styles



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What’s the best way to lead? By example.

The Fordyce Forum kicked off today with an overwhelming theme of practicing what you preach, and there is no better way to exemplify good practices than by how one manages employees. During his keynote presentation, Jeff Skrentny challenged attendees to apply the same practices they require from their clients to their own hiring practices.

This morning, Conference Chair Jenifer Lambert led a panel of recruitment managers and business owners — consisting of Michael Gionta, Jordan Rayboy, Adam Dalva, and Carolyn Thompson — in a lively discussion around best practices for running a recruiting business.

In a room filled with recruiting firm owners, there could not have been a better discussion. The 60-minute discussion ranged from topics of when to hire to how to compensate and left attendees hungry for more — which of course they will be getting over the remainder of the conference. The following are just a few of the areas that were covered by the four panelists, who each approach managing their employees from very different angles.

For Managers

Acquiring Management Skills: Part 2



Employees Listening to Presentation

In Part 1 of this article series, we addressed the fact that many fine recruiters have extreme difficulty making the transition from “salesman to manager” when they decide to take on those different responsibilities. The reason for this is that they forget the many long years of concentration, study and practice involved in learning how to “work a desk,” and presume that their skills enable them to automatically become an effective manager. 

For Managers

Acquiring Management Skills: Part 1



Employees Listening to Presentation

The Problem

It’s one of the most common stories in sales. A sales rep starts with a company. He studies, learns, plans, practices, perseveres. After some years, be becomes an excellent producer. As a result of his achievements, he is made a manager. Or perhaps, in our industry, he decides to start his own firm. And soon nothing goes right. Time spent to interview, evaluate, and train new hires reduces his sales effectiveness. His new people produce poorly. When they do produce, they start to argue with him as to methods and strategies. He cannot motivate them beyond adequacy. Turnover is constant, further draining his personal productivity. Frustration sets in. An excellent and happy salesman has become a mediocre and unhappy manager.

“How do you ruin a good salesman?” goes the old joke. “Make him a manager!” is the sarcastic and frequently accurate answer.

Is this a common scenario in our business? You bet it is! 

For Managers, Fordyce Forum

Podcast: Finding a Management Style That Works (For You!)



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Not all recruiting businesses operate the same way. Successfully, that is.

Whether you manage multiple offices over many cities, states, or countries, have a small group of employees who work in an office with you, or run your office on your own, management styles are never going to be exactly the same. Managing two employees requires a different approach than managing twenty. Managing one location requires a different strategy than managing multiple locations or a virtual office. If you try to model your management style exactly after another person or office, chances are it’s not going to work.

At the Fordyce Forum next week, we have a panel of successful recruiters scheduled to discuss how to find the management style that works best for you. 

For Managers, Relationships

Client Relationships: Why Some Succeed and Others Don’t



DanErwin

In virtually all professional service organizations, clients are the key to success. More and more service professionals understand that  strong, face-to-face-client communication is the antidote to escalating commoditization pressures and the intense competition of the New Economy.

For Managers

Fun Friday: The Weakest Link



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Hopefully you don’t have one of these types of recruiters working for you! Question: how do you determine the ‘weakest link’ in your office? And what, if anything, are you doing about it?

Happy Friday, recruiters!

For Managers, Relationships, The Business of Recruiting

Radio Killed the Interview Star



headphonesatwork

Like most top performing recruiters, I’m a multi-tasker. When I’m in the office, no matter what I’m doing, I like to have the radio on in the background. I fall asleep to the television and I always have music playing in the car even when I’m on the phone.  My husband is the opposite. He turns the radio off when he receives a phone call and mutes the television while he has a conversation. He can’t stand having what some people call “white noise” in the background. He wants to focus on one thing at a time without interruption.

As many of you know, I work within a large CPA firm and perform executive search services for our clients. In my office, most of the employees are tax and audit professionals so the offices and workstations are kept quiet, but a few people use iPods with headsets. Some of the partners even have cable television running while they work. (Admittedly, during March Madness there are a lot more TV’s running!) 

Entrepreneurship, For Managers

Have You Earned the Right to Lead?



TeamLead

Ten Deeply Destructive Mistakes That Suggest the Answer Is No (and How to Stop Making Them)

Editor’s note: John Hamm explains in his new book, Unusually Excellent: The Necessary Nine Skills Required for the Practice of Great Leadership, why your employees may not see you as a leader — and what you can do to capture their hearts and minds. As recruiting business owners, the “business owner” part is the most important, because it’s the core ownership fundamentals that allow you to make decisions, often difficult ones, that make your recruiting efforts fruitful. Among these are good leadership skills. Management and leadership are often intermingled in people’s minds, and good managers SHOULD be good leaders.

I hope you will read about these mistakes that are excerpted here from Hamm’s book, and think about where your own strengths and weaknesses are. Leading a team or a company isn’t easy, often requires hard choices, and isn’t for the faint of heart. But as you well know — the risk is worth the reward of being your own boss and calling the shots.

There are people in every organization you know whose titles indicate they are leaders. Often, and unfortunately, their employees beg to differ. Oh, they don’t say it directly, not to the boss’s face, anyway. They say it with their ho-hum performance, their games of avoidance, their dearth of enthusiasm. Leaders — real leaders who have mastered their craft — don’t preside over such lackluster followers. If reading this makes you squirm with recognition, you may have a problem lurking.

You’re really just masquerading. You haven’t yet earned the right to lead.