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Articles tagged 'jigsaw'

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Jigsaw’s Fowler on Cold Calls, Passive Searches, and More



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Jim Fowler, founder and CEO of the online business directory Jigsaw, chatted with us following last week’s news of the $142 million proposed merger with Salesforce.com.

Jigsaw, best known in the recruiting community for helping with passive candidate searches, will pretty much stay the same.

“Salesforce recognizes that recruiters have played a huge and key role in crowdsourcing the Jigsaw database and don’t plan to change anything that is working!” he says.

Fowler says there are no bundle plans in the works yet, the Jigsaw brand and model will stay around after the merger, and Jigsaw will operate as a separate business unit.

It’s the “need for raw business card data” that enables recruiters to do a very specific title search.

“Jigsaw has well over one million unique titles. Many recruiters are used to working with data sets where there are a very small amount of ‘normalized’ titles. Being able to search by a very specific key word in a title can help narrow a search very quickly, which makes a search far more efficient,” he says.

“Having an email and a direct dial phone number is invaluable when recruiting a passive candidate. Another way Jigsaw can help is by setting a saved search on companies and seeing which employees are added and ‘graveyarded.’ Understanding the ebb and flow of employees from a given target company is critical information that many recruiters don’t take advantage of on Jigsaw,” he notes.

The Jigsaw website claims that 75,000 in-house and independent recruiters use its service each month, but the company says third-party recruiters likely account for “well over 50%,” with “certainly more” interest among independents than in-house recruiters.

Yet for those recruiters who do not need sourcing help, Fowler suggests that there is “much more” to a search than just sourcing, since “every recruiter needs to know who gets added and subtracted to a target company.”

Jigsaw, which has dealt with privacy criticisms over the years, “decided to change our privacy model because we felt it was the right thing to do,” he says.

“Even though we weren’t legally compelled to offer an opt-out model, we decided to do it so that the market would recognize Jigsaw as having the most progressive privacy policy in existence [as a BtoB data company]. We’re proud of these changes and hope the market understands that Jigsaw sets the standard in this arena,” adds Fowler.

Under the new privacy model, Jigsaw notifies by email every person who gets added to its database. The email explains what Jigsaw is and gives them a chance to remove themselves from the database.

“Interestingly, most choose not to do this because Jigsaw — alone among data companies — allows anyone to set preferences and provide instructions on their business card. These instructions tell salespeople, marketers, recruiters, etc. how to communicate with them. These instructions save EVERYONE time,” says Fowler.

The old system gave financial incentives to upload contacts, but Fowler explains that the cash-incentive system was never a big part of its model, nor was it very effective. A tiny percentage of members participated in this program, so it was killed after about a year.

“Many businesses, and especially recruiters, need a constant source of fresh, accurate data to run their businesses. If you think about how much time a salesperson or a recruiter spends just trying to figure out the right people to contact, it can get staggering. The basic Jigsaw model is that for every record a member adds, updates, or graveyards, he or she gets a record in return,” he says.

“It is far more efficient to do bit of work on Jigsaw to get your points than to blindly cold-call a target organization. Our community continues to grow at a very rapid pace,” he adds.

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Salesforce to Acquire Jigsaw’s ‘Contact Gold’



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The computing company Salesforce.com is working on a $142 million deal to acquire Jigsaw, the online business directory that has been praised as a marketplace for contact information but reviled for its controversial privacy practices.

Thousands of independent recruiters use Jigsaw every month. In its own words, Jigsaw touts that its services can provide “company phone, direct dial phone, work address, and B2B email for candidates,” which also “allows you to download this gold into lists, CRM, or other systems — you OWN the data with Jigsaw!”

(Cue the 70′s-era disco ball and streaming confetti…“Gold, man. You OWN it.”)

Indeed, writers for The Fordyce Letter have endorsed Jigsaw as a way to increase your online brand and implement new emerging media trends into your trusted candidate sourcing techniques.

Yet the prickly privacy angle has been a sore spot over the years because Jigsaw would reportedly pay people who uploaded other people’s contact information.

In fact, this issue was a source of contention during a moderated debate at ERE Expo back in 2008.

During the session, Jim Fowler, Jigsaw’s founder and CEO, said “there is a relatively small percentage of people who are concerned. Perhaps 2% or 3% of the world who really care about their business cards. Privacy is a huge issue, but my point is that most people don’t care about this particular piece of data.”

Yet TechCrunch now reports that Jigsaw has changed its model, and people can “see if their personal information has been uploaded, and there is a process to have it removed, at least temporarily. And users are no longer paid cash to upload contacts. Instead they receive points that can be used to download contact other people’s contact information.”

In a press release, Salesforce said “Jigsaw’s unique Wikipedia-style crowd-sourcing model delivers the world’s most complete, accurate, and up-to-date business contact data, providing developers with an opportunity to deliver entirely new applications that leverage the business contact data found in Jigsaw.”

In other words, for Salesforce, this acquisition may create more opportunities to partner with information services companies (i.e., Dun&Bradstreet, Hoover’s, and LexisNexis).