Welcome to The Fordyce Letter:

The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'hiringmanagers'

Ask Barb

Ask Barb: Getting Decision Makers on the Phone



Ask Barb

Dear Barb:

Thank you for accepting my invitation to connect on LinkedIn. Perhaps you’d be open to offering some suggestions as to the most effective ways to get decision makers (Director, VP and C-Suite executives) on the phone.  Once I speak with them in real time, I have no problems conducting sales presentations and closing them on using my recruiting services. After being in outside (medical device) sales for many years, I still struggle with getting past their administrative assistants, which is curious, since I never had any problems, previously.

Can you please help? Thank you for your time and kind attention.

Robin S. Newhall, CA 

Fees, Jeff's On Call!

Jeff’s On Call!: Enforcing Old Fee Agreements



law_gavel

This week’s inquiry comes from Tarin Yankovich:

Hello Jeff,

First off, I have been a fan of you and the Fordyce articles you write for years, thank you for all your great advice! Your experience and wisdom have giving me the foresight on numerous occasions to avoid situations that would have otherwise cost my firm valuable business. Here is a recent question that came up; I thought you’d be the perfect person to shed some light on it for me and possibly your readers.

I run a search firm in Los Angeles and run a national practice within the Finance space. We work with many of the largest finance companies in the world. As most, our business goes in cycles with clients, meaning we’ll do many searches with a client one year and the next we won’t. As a result, sometimes a couple years go by during which time we won’t work with a client but still have contracts with them.

I have one particular client I worked with in 2007; we did many VP level searches for them and they were happy with our results. At the time I had several contacts at various levels within the organization in Chicago, Boston, and New York.  Since the 2009 recession and with a myriad of internal changes at the company literally all of my original contacts both in HR and management have moved on, their assistants have moved on, and even the President of the firm has moved on. Additionally, the firm changed their name a couple years ago using hyphenated name, and recently the firm has dropped the old name altogether and only uses the new one.

Here is my dilemma, I have continued to call on the firm and know who most of the new players are.  Recently I found an open door and am trying to rekindle this relationship with a new search assignment. I don’t want to lose momentum with a new contract if I don’t have to. I have a signed contract, my contract (not theirs), from several years ago, at a percentage I really like. I don’t want to haggle with a new HR person, renegotiate a good contract, and possibly lose the search or get a lower fee than I negotiated pre-recession. However I’m smart enough to see a couple possible issues. I have a contract, with no expiration date, which is signed by a signatory who is no longer there, under a name that the firm no longer uses. I do have some wording that says should the signatory leave his position the contract is still valid, but I fear I’m facing a few issues and want to make sure I’m covered. So, is my contract still valid?

Any guidance would be much appreciated.  Thank you Jeff!

Tarin

For Managers, Jeff's On Call!, TFL archives

The Six Greatest Fallacies About Hiring Authorities



image source: Bruno Covas

image source: Bruno Covas

When I went from recruiter to human resourcer, I was amazed by how little I understood about the psychological makeup of hiring authorities. I thought they were like me. When I went back to working a desk, the realization that they weren’t enabled me to make placements much more successfully.

This article is designed to show you the six greatest fallacies about these important folks, so you won’t have to change careers to correct them. 

Editor's Corner, The Business of Recruiting, Weigh In!

Falling Out Of Love With Your Work



screw-you-guys-Im-going-home

William Tincup was featured recently in John Sumser‘s Top 100 Influencers, which is a running series that Sumser is doing on recruiting and HR professionals who have made an impact in our industry. While Tincup isn’t a recruiting agency guy, he is a self-employed professional services guy, just like many of you. Tincup, along with Bret Starr, co-founded their company Starr Tincup in November of 2000. Starr Tincup is a marketing consultancy that serves the recruiting and HR community. He has been responsible for building the company brand, including the website, book (Try Not To F&ck This Up), direct marketing, email marketing, event strategy, social media strategy, and so forth. Tincup has been known (affectionately? notoriously?) throughout the recruiting and HR community for his low-brow sense of humor, colorful language, and yet his approachability and willingness to have conversations about his work and his thoughts on business and marketing strategy.

Recently, he fell out of love with his work and decided to move on.

At this point, you may be wondering “What does this have to do with me? This guy’s a marketer; I’m a recruiting professional!” I promise – there is a good point to all of this.

Falling out of love with one’s work is common. We’ve all had days where we’ve sworn that if we get on the phone with one more rude person or if one more client tries to cheap out on paying a fee, we’re through. Of course, few are the time when we actually follow through on those threats. But that thought is still lingering in the back of our minds – “Is this all really worth it?”

William Tincup’s story struck me because he detailed the reasons he decided to throw in the towel. He stopped believing in the outsourced marketing services business model. He was frustrated with the double standards applied to his efforts vs. in-house marketers’ efforts. He became annoyed that, as an external service provider, his status was constantly being threatened by these ridiculous standards. And the final straw for him, as he states:

“…the realization that over the course of 10 years in the game I might of [sic] been told “thank you” seven or eight times.  I (read: my firm) changed lives, changed destinies, built lasting brands, created market share, created real value, got people promoted, etc, etc. Yeah, I know – payment for services rendered was my thanks.  Yeah, well, that wasn’t enough.”

I would be very surprised if just about every person reading this article hasn’t struggled with at least one of these issues at some point during your professional recruiting career. Who hasn’t felt like the red-headed stepchild at least once when working with a difficult client? Who hasn’t been held to some crazy standards as an external recruiter that an internal employee would never be held to? And who hasn’t wished that once, just once, someone would thank them for all of the amazing talent they’ve helped shepherd in to an organization?

When you really fall out of love with your work, how do you know when it’s time to say “Enough!” and leave before you become bitter? Is it just a bad case of the Mondays, or is this a recurring gut feeling that just will not go away? How do you get past the rut and fall back in love with what you do? Weigh in with your thoughts in the comments below. Sharing your experience might just save someone from calling it quits!

Relationships

Networking With Hiring Managers



networking

Why should a recruiting firm start, develop, and maintain relationships with hiring managers as a key activity? We have found that over the years the largest contribution to our ability to survive in an ever more competitive environment has been our desire to establish and maintain strong rapport with hiring managers. It didn’t start as a planned activity – it just happened over time. The benefits have been many. It’s much easier to understand “the secret sauce” of openings when you have known the hiring managers over a long period of time. Having worked with them as candidates in the past adds to a level of credibility the competition cannot easily match. And being able to get their opinions about their ex-co-workers is priceless.

With the benefit of hindsight, the formula for successful networking with hiring managers is rather simple. You start by concentrating your attention on the best people in your industry. You get to know them professionally and, quite often, personally. You learn what they do and don’t do that makes them rising stars. You try to get opinions from people who know them about what makes them special and then discuss it with them.  In this way, you are developing relationships with both current and future hiring managers.

If you can create a connection when these people are happily employed and are not looking to change jobs, you build a relationship that could weather a storm for many years. Sooner or later, when they decide to look for new opportunities, you are there to help and advise. You build your rapport over a long period of time – someone with less than 10-15 years of experience in the industry is seldom senior enough to have influence in the hiring process.

Uncategorized

How to Spot Hiring Authorities With Higher Priorities, Part 2



fordyce-default

Yesterday in part one I discussed the first three ways to know if your “hiring authority” is hiring — and an authority at all.

Today we discuss the final three ways:

4. The Weakling
Most recruiters take the inflated term “hiring authority” literally. This causes them to forget, completely, that they’re literally “consultants.”

Middle-management supervisors are undoubtedly among the most emotionally fragile people in the working world. Their “authority” is constantly questioned from above, below, and even from lateral supervisors.

Uncategorized

How to Spot Hiring Authorities With Higher Priorities, Part 1



fordyce-default

“Getting a job order.”

“Obtaining a search assignment.”

The very words imply that you need to talk someone into something. Or even worse — out of something. The object is writing up the almighty JO. Some offices even have quotas for them. Contests. Awards.

But are they hot? Are they even real?

Let’s look at a few other reasons you might have received one:

  1. The hiring authority wants to get you off the phone.
  2. The hiring authority is “window shopping” with the idea of hiring if Beyonce Rambo Einstein, M.B.A. is recruited.
  3. The hiring authority is “always looking for the best people.”
  4. The hiring authority wants to conduct a little industrial espionage on the competition.
  5. The hiring authority is looking to network with colleagues without leaving his office (on company time).
  6. The hiring authority thinks a contract won’t be awarded, but wants to have qualified candidates available if it is.
  7. The hiring authority is just trying to impress you with his power.
  8. The hiring authority is looking for a job and wants to draw you into presenting him.

Higher Priorities of Hiring Authorities: Certainly Higher Than Hiring

There are hidden agendas you’ll never write on your JO. You, everyone else in the office, and even your networkers will waste an incalculable number of hours only to discover that the hot new JO is cold and old. But you were told — you were just too bold and sold to listen.

“Hiring authorities” — it sounds so official. Maybe one of our trade associations should make up badges so we could deputize them, swearing them in formally at meetings.

In fact, maybe we should certify them like we certify recruiters.

Uncategorized

The Path to Becoming the Greatest Recruiter In the World



fordyce-default

Even when other recruiters are dropping like flies, you can easily be one who never goes out of business. Pasquale “Pat” Scopelliti, a writer for The Fordyce Letter and well-known industry consultant, says there is always a need for your service.

Optimistic, perhaps, but it’s this sort of positive thinking that landed him MRI‘s 2009 “Best-in-Class Consultant” award.

We recently chatted with him to learn more about what the MRI award means to him, his background, his views on our industry, his experience coaching recruiters over the years, and more survival strategies.

Uncategorized

How to Quickly Identify ‘Good’ Accounts, Part 2



fordyce-default

As a company (your client!) grows, it becomes more mature and formal in the way it conducts business with customers, partners, and suppliers.

Your client starts to implement policies and procedures and business processes to optimize their supply chain, reduce redundancy, and take advantage of economies of scale.

What does this mean for us in the staffing and recruiting business? It means it becomes more challenging to sell into the account and conduct business with these organizations.

Let me share with you a real-life example:

Several years ago I started selling into a rapidly growing company with revenues of $1.5 billion. I quickly discovered that the IT and Engineering departments were staffed 3:1 contractors to full-time employees. Yes, it was a “cash-cow” of an account to say the least. All hiring of IT contractors was decentralized. There were no HR policies in place. It was the “wild, wild west,” and I (along with competing sales reps) loved it.

I quickly got a contract in place and put a handful of consultants to work in a short period. Naturally, I thought this account was going to be my “bread and butter” for months or years to come.

Uncategorized

How to Quickly Identify ‘Good’ Accounts, Part 1



fordyce-default

Out of the millions of companies we have available to prospect for new business, how does one quickly decipher through it all and identify “good accounts?” This is arguably one of the most challenging tasks in the staffing and recruiting industry. And we haven’t even started selling yet!

Good Accounts Defined

What is a good account? That depends on your business model and sales objective.

For example, are you selling MSP or VMS type programs or are you trying to get a contract in place to be one of many suppliers to a large managed program? Or is your model such that your goal is to establish one-on-one relationships with the end-using hiring managers? Based on those different objectives, I would define “good accounts” differently, based on each of those unique sales objectives.

But let’s assume (and I think this is the case for most staffing/recruiting professionals) that your objective is the latter.

Your goal is to establish one-on-one relationships with the actual hiring managers so that you can sell value and generate high-end gross profit margins. Your goal is to avoid HR and Procurement at all costs!