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Artices Tagged ‘customer service’

You’re Right

by Dennis Smith April 26th, 2008

This topic is ripe for diverse feedback as most everybody in our profession has a strong opinion about “customer” related issues. Is the customer always right? No. But Seth Godin believes that “you’re right” is the most productive response to critical feedback or a response from a customer. Do you agree? It will take you about [...]

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