This topic is ripe for diverse feedback as most everybody in our profession has a strong opinion about “customer” related issues.

Is the customer always right? No.

But Seth Godin believes that “you’re right” is the most productive response to critical feedback or a response from a customer. Do you agree?

It will take you about 45 seconds to read this post.

Agree or disagree, it might make you think twice about how you respond to customers if you are in the business of providing a “service” to the mass of humanity.