How do I get around signing agreements that are written by my clients?
We just got burned by a client who hired someone from us and demanded a refund after nine months. I didn’t even realize the terms were refund vs. a replacement.
I have no intention of refunding the fee because I think their contract is unreasonable, but this is one of our best clients and I don’t want to lose their business. How can I make them see this situation from my point of view?
Can you give me a short script I can use when contacting them back? I’m a fair guy, but a refund after nine months is a ridiculous request.
John S., Fort Smith, AK