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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'collections'

Fees, Jeff's On Call!

Head Off the ‘Free Sample’ Defense With a Fee Acceptance Offense



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out — of your well-earned fee.

What Client Says:

We thought the referral was a free sample.

How Client Pays:

Some fee-avoiders think that the more outrageous the lie, the more likely it will be believed.

For this bizarre “defense,” the hiring authority simply says that he believed the fee schedule was for “future placements.” So you gave a freebie to prove all that rootin’ tootin’ recruitin’ really works.

You must set the record straight before the sendout. You must date and personalize your fee schedule. You must get a client signature or at least nurse an e-mail acceptance.

It’s just not realistic to expect an “un-client” to admit a fee schedule was even received, let alone accepted.

Documenting receipt and acceptance of a fee schedule by either a signature or e-mail reply will avoid this nonsense forevermore!

Fees, Jeff's On Call!

You Get Paid ‘Cuz You Caused the Hire



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out– of your well-earned fee.

What Client Says:

There was a mistake about who referred the candidate.

How Client Pays:

Of course, these client “mistakes” are always in their favor.

Fees, Jeff's On Call!

How-To Get Paid When the Client Referred Your Candidate



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out– of your well-earned fee.

What Client Says:

We didn’t hire, but referred the candidate to someone else.

How Client Pays:

Since the client isn’t in the placement business, you’ll be unable to show that it intended to charge a fee. The recipient will deny that it even knew who you were up to the time of the hire.

The way to get paid is to:

  • Check your fee schedule for any words that might be used to hold the client liable.
  • Get the candidate to tell you how the contact with the recipient occurred.
  • Invoice both, and wait patiently for 30 days (no more). Then if you don’t receive payment from either the client or the recipient, ask for a written explanation of why. Do not attempt to explain your position, send any documentation, threaten or take any action until you receive that written explanation.

The biggest mistake recruiters make is to turn over their arguments and evidence too early.

The biggest fees they get is in nursing that documentation out of the parties. Then having them point fingers at each other!

Fees, Jeff's On Call!

Sendout to A; Hire By B. Stay Close to Your Candidate to See Your Fee



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out– of your well-earned fee.

What Client Says:

The candidate was hired by another division.

How Client Pays:

This is a “forward pass” situation – sendout to A, hire by B. The first issue is how the other division learned of the candidate. Then the legal analysis is usually:

Fees, Jeff's On Call!

Avoiding Your Fee the Employee Referral Way



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out– of your well-earned fee.

What Client Says:

There was prior contact with the candidate.

How Client Pays:

Employee referrals are among the easiest and most common fee-avoidance moves. Here’s how it’s done:

Fees, Jeff's On Call!, Uncategorized

3 ‘Don’ts’ Won’t Get You Your Fee, But If You Do the ‘Don’ts’ You Won’t For Sure



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out– of your well-earned fee.

What Client Says:

There was prior contact with the candidate.

How Client Pays:

“Exclusive” contingency-fee job orders don’t exist. But even assuming you think you’ve got one, it doesn’t exclude direct contact with the candidate. So you’re truly trusting when you:

  •  Send an “open” resume with candidate contact information.
  •  Tell (don’t write) a client candidate contact information.
  •  Tell (don’t write) a candidate client contact information.

Contact information. Your stock in trade. Once you’ve given it away, you’re out. Just how far out depends on things like integrity, fairness and honesty.

Those things are in short supply in a feefight.

So avoid the three “don’t’s” and you’ll do what you do. The deed will be done. The dues will be due.

Directly!

Fees, Jeff's On Call!

What To Do When the Client Says There Was An Ad



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out — of your well-earned fee.

What Client Says:

The candidate answered an advertisement.

How Client Pays:

Jeff's On Call!

Pan For Gold By Checking Your Sendouts’ New Job



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out — of your well-earned fee.

What Client Says:

Another recruiter was responsible for the placement.

How Client Pays:

Fees, Jeff's On Call!

A Merger Just Might Help You Collect Faster



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out — of your well-earned fee.

What Client Says:

We acquired rather than hired the candidate.

How Client Pays:

Merger mania has made many opportunities for machinations. The usual line is that since the client became or acquired another company, it acquired your candidate who worked for that company as well.

Don’t try to figure this out on your own. Gather as much information as you can for your attorney. First call your stockbroker. He’ll be able to access the records of publicly-held corporations and provide a wealth of information. Then, go online. Google the names of all businesses involved, all principals, and anything else you think might help put the puzzle together. Then check in your library for publications that profile businesses. Among them are:

  • Dun’s Business Rankings
  • The Facts on File Directory of Major Public Corporations
  • Moody’s Manuals (Banking and Finance, Industrial, Transportation, etc.)
  • Reference Book of Corporate Management
  • Standard & Poor’s Corporate Register
  • Standard & Poor’s Corporation Records
  • The Wall Street Journal
  • Ward’s Business Directory

A merger or acquisition doesn’t necessarily affect your right to be paid. In fact, it often will accelerate payment if the transaction is being supervised by the SEC, FTC, or some other government agency.

The issues are extremely complex, relating to such things as:

  • Liability for outstanding indebtedness of the merged or acquired company;
  • Whether the placement was sufficiently executed to invoke liability for the fee;
  • Whether the merger or acquisition included a transfer of all employees.

With sufficient information given to a sufficient attorney, you should be able to sufficiently recover your fee. Too many are lost in the amazing maze of these machinations.

Do your homework, then make your move. The vast majority of the time, there’s a full fee just waiting to be claimed!

Fees, Jeff's On Call!

A Little Embellishment Won’t Hurt if the Candidate Still Has the Job



Jeff Allen COllection Tip

Editor’s Note: Every Monday, Jeff Allen offers you a tip about what you should do to ensure you never miss out — or get beat out — of your well-earned fee.

What Client Says:

You misrepresented the candidate’s qualifications.

How Client Pays:

By continuing to employ the candidate, the client is waiving (relinquishing) its right to allege a misrepresentation (or even just a breach of the placement contract).

Invariably, the story is that:

  • You negligently didn’t discover some falsified degree or job on the candidate’s resume, or
  • You intentionally concealed something you knew about this falsification or discovered independently.

But by that continued employment of the candidate, the employer is then estopped (stopped or prevented) from asserting the misrepresentation.

Of course, that assumes:

  • The candidate wasn’t fired within a month or so after the misrepresentation. If he wasn’t, the employer impliedly liked him or her anyway. The employer can’t have it both ways.
  • There was a material misrepresentation (something job-related that directly induced the employer to hire).

There’s so much misrepresentation in the hiring process anyway, so rarely do inflated credentials, deflated skeletons ore mere inaccuracies constitute grounds for termination. Besides, the client has to deal with the next candidate’s misrepresentations! (Statistically 80% of the time.)

So truly, this is a full fee scenario!