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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'clientmanagement'

Business, Relationships, TFL archives

When Expedience Trumps Excellence In Recruiting



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A few weeks ago, some friends and I went out to dinner. and when we left we agreed: “It was OK.” Translation: we were slightly disappointed. There wasn’t anything wrong. Just nothing noteworthy or exceptional. Just little things like the fact that the table wasn’t clean when we sat down, that we had to summon the waiter several times, and we weren’t attended to as frequently as we’d like, etc. Nothing singularly mind-blowing, just a combination of mediocre events.

Since there are many other restaurants to choose from we probably won’t go back there. On the other hand there is a restaurant I frequent and take different friends to all the time. Why? The food is pretty good, but the service is exceptional. If the owner is working he makes a point to come out to all the tables, he remembers his regulars by name, and he sometimes buys us a round of drinks or gets us a dessert in appreciation. Do we get free drinks every trip? No — that’s not the point. His manner and appreciation combined with the service orientation of his wait staff enhance the dining “experience.” You feel special. You come back — again and again!

Do your clients feel special? How about your employees? Clients can choose from hundreds of recruiters to fill their needs; why should they choose you? What do you do for them that they do NOT expect? What do you do that makes them feel good about themselves? Where are you excellent? 

Relationships, Weigh In!

How Do Your Candidates View You?



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Lots of attention is paid to good client relationship development, but how much time do you spend working on how you are perceived by your current and potential candidates?

Yes, it is important (arguably more important) to work more on those client relationships, because the clients are the ones who pay the bills. But since candidates are your “product,” and the only “product” in existence that has opinions and typically isn’t afraid to share them, making sure you are seen in a good light by your candidates is also quite important.

Business, Editor's Corner, Entrepreneurship

Remaining Relevant In Your Industry



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There are so many cliche sayings that relate somehow to being relevant, and most of them have underlying tones of being adaptable and flexible: “Roll with the punches” and “Go with the flow” immediately come to mind. But however you choose to say it, keeping yourself relevant within your industry, and particularly with your customers, is an essential part of business. Scott Ginsberg, whom we’ve written about here before, recently ran a fantastic article titled 5 Ways to Retain Relevancy So Your Organization Doesn’t Fall off the Face of the Earth. In this article, Ginsberg outlines five simple ways to keep yourself and your business relevant today. Ginsberg asks the tough question: “How much profitability are you sacrificing by being irrelevant?” 

Editor's Corner, The Business of Recruiting, Weigh In!

Falling Out Of Love With Your Work



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William Tincup was featured recently in John Sumser‘s Top 100 Influencers, which is a running series that Sumser is doing on recruiting and HR professionals who have made an impact in our industry. While Tincup isn’t a recruiting agency guy, he is a self-employed professional services guy, just like many of you. Tincup, along with Bret Starr, co-founded their company Starr Tincup in November of 2000. Starr Tincup is a marketing consultancy that serves the recruiting and HR community. He has been responsible for building the company brand, including the website, book (Try Not To F&ck This Up), direct marketing, email marketing, event strategy, social media strategy, and so forth. Tincup has been known (affectionately? notoriously?) throughout the recruiting and HR community for his low-brow sense of humor, colorful language, and yet his approachability and willingness to have conversations about his work and his thoughts on business and marketing strategy.

Recently, he fell out of love with his work and decided to move on.

At this point, you may be wondering “What does this have to do with me? This guy’s a marketer; I’m a recruiting professional!” I promise – there is a good point to all of this.

Falling out of love with one’s work is common. We’ve all had days where we’ve sworn that if we get on the phone with one more rude person or if one more client tries to cheap out on paying a fee, we’re through. Of course, few are the time when we actually follow through on those threats. But that thought is still lingering in the back of our minds – “Is this all really worth it?”

William Tincup’s story struck me because he detailed the reasons he decided to throw in the towel. He stopped believing in the outsourced marketing services business model. He was frustrated with the double standards applied to his efforts vs. in-house marketers’ efforts. He became annoyed that, as an external service provider, his status was constantly being threatened by these ridiculous standards. And the final straw for him, as he states:

“…the realization that over the course of 10 years in the game I might of [sic] been told “thank you” seven or eight times.  I (read: my firm) changed lives, changed destinies, built lasting brands, created market share, created real value, got people promoted, etc, etc. Yeah, I know – payment for services rendered was my thanks.  Yeah, well, that wasn’t enough.”

I would be very surprised if just about every person reading this article hasn’t struggled with at least one of these issues at some point during your professional recruiting career. Who hasn’t felt like the red-headed stepchild at least once when working with a difficult client? Who hasn’t been held to some crazy standards as an external recruiter that an internal employee would never be held to? And who hasn’t wished that once, just once, someone would thank them for all of the amazing talent they’ve helped shepherd in to an organization?

When you really fall out of love with your work, how do you know when it’s time to say “Enough!” and leave before you become bitter? Is it just a bad case of the Mondays, or is this a recurring gut feeling that just will not go away? How do you get past the rut and fall back in love with what you do? Weigh in with your thoughts in the comments below. Sharing your experience might just save someone from calling it quits!

The Business of Recruiting

Thoughts on Geography and Search and Placement



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Profitable specialties come and go, and most people who have been in the business awhile have switched specialties from time to time – usually due to a combination of factors, but most often for economic reasons. The industry or functional area they worked, for whatever reason, tanked. In an industry where two non productive months in a row can drive you out of business, flexibility is a necessity.

Desks are specialized by industry, function, geography, or combinations of these, but it’s generally accepted that geographically specialized desks run the highest risk of eventually failing, simply because geography, by its very nature, is something fixed, inflexible, and subject to nature, man made disasters, or being too closely tied to one industry (please search: “hurricanes” “oil spill” “Detroit automotive”). However, there’s something to be said for firms which dominate their local markets. I know several owners who will not work outside their office’s immediate geographic location, and over the years they have become the “go to” guys in the industry for their locations. Most of these firms have desks specialized by function, but they generate all their business from the local marketplace. I admire these firms for how they have become dominant locally.

Uncategorized

Signed Agreements, Slumps, and Controlling Offers



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Editor’s note: Gary Stauble’s “2 Minute Coaching” gives you quick, easy-to-implement ideas on various subjects.

Topic #1: Should you start a search without a signed agreement?
We were all likely taught that you should never start a search without a signed agreement. This makes good sense for many obvious reasons.

However, what do you do if a hiring manager authorizes you to send people for a search but does not return your agreement promptly?

Uncategorized

Consider All the Options



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Almost daily I receive calls and emails from owners, managers, and recruiters who are interested in learning how to build exclusive, engagement fee, and/ or retained relationships with their clients.

Often, they are confused about these options and not aware they can provide more than one option without being in conflict with their overall business objectives.

To help bring clarity, consider the following:

Recruiters basically have four options, or variations thereof, from which to choose when considering how to meet the needs of their clients.

Each of the options has certain advantages as well as disadvantages.

Uncategorized

In Barclays Settlement, Is Client Relationship Preserved?



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The British bank Barclays has agreed to settle a lawsuit with Singapore-based recruiter Pagoda Partners for allegedly failing to pay for a banker it hired from Merrill Lynch. Financial terms were not disclosed.

John Koh, a managing director at WMRC Pte. in Singapore, a finance industry recruitment firm, said it is “always better to settle than pursue the legal route with big clients” because “relationships matter a lot in this industry and it’s wiser to try and preserve them.”

But does this always matter, especially if a recruiting firm has (allegedly) missed out on its fee? While it seems doubtful that Barclays is likely to use Pagoda again, or perhaps vice-versa, what do you think will happen?

Would you have settled in a similar scenario in order to avoid burned bridges in our relationship-intense industry?

Uncategorized

Time Management, Offers, and Client Meetings



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Editor’s note: Gary Stauble’s “2 Minute Coaching” gives you quick, easy-to-implement ideas on various subjects. Here he offers advice on using an egg timer for personal productivity, orchestrating a “yes” within 24 hours, and how to streamline client meetings.


Topic #1: The Power of the Egg Timer

Some of the best ideas are also the most simple, low-tech, and easy-to-implement. With all the advice out there on personal productivity and time-management, it’s easy to overlook this simple tool: the egg timer.

One of the best ways I know to boost my productivity on workdays is to use a countdown timer during golden hours.

Uncategorized

Don’t Overlook Transparency in Recruiting



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I have been a recruiter for 15 years, starting out within the Professional Services side of the house where recruiting was more the “churn and burn” atmosphere, then transitioned in-house to be part of a growing software company where we hired over 150 folks within one year.

I love what I do and am very passionate about the hiring process and assisting my clients in finding the best talent available for their organizations. I feel that a company’s most important asset is their people and that you cannot overstate the value of an excellent match between employee and employer.

How we go about doing that, however, can vary greatly from recruiting firm to recruiting firm. What might work for one person does not necessarily work for another.

Over the years what has consistently worked for me is to be transparent with both my clients and my candidates.