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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'clientdevelopment'

For Managers, How-To

Is the “Wuss Factor” Hindering Your Sales Success?



BobCroston

I had the pleasure of meeting Ed Rendell when he was the mayor of Philadelphia. He was pointed and direct, quite different from the other politicians I have met over the years. So it came as little surprise when early this winter, Rendell, then Governor of Pennsylvania, called NFL officials “wimps” for canceling a game between the Eagles and Vikings due to snow.

When asked about the NFL’s decision the next day, Governor Rendell made his stance clear: “My biggest beef is that this is part of what’s happened in this country. We’ve become a nation of wusses.”

This nation of wusses has extended into the field of sales. There’s no hiding that sales is difficult. Day in and day out you face rejection, you must constantly be filling the pipeline with new leads, you have quotas you must meet, and results are often inconsistent.

Yet too many sales people use these difficulties as excuses and let them hinder their own success – they wuss out.

How can you tell if the wuss factor is dragging you down? Look out for these five symptoms: 

The Business of Recruiting, Weigh In!

Are You Proud of Your 2010?



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As a recruiting professional, I get a little tired of reading the same article at the end each year. You know:

“Think back. Did you hit your targets? Did you work as hard as you could? Did you get all your paperwork done? Did you get a gold star from the person one rung up the greasy corporate ladder from you? Can you work harder next year?”

All reasonable questions – IF you went into this business in order to make a stack of money. Of course, it’s good practice for the January performance assessment season, but seriously, only useful if you are totally focused on your career as a means to an end.

Now, I’m not a ‘leftie’ or ‘anti-money’ – I just don’t find it inspiring; so I can’t be bothered comparing my performance to the “ideal” performance to make maximum dollars. It also makes the assumption that only hard work leads to success, when there’s a lot more to succeeding than just the hours put in. (I dare you to tell your boss that)

I like to think that we’re all in this industry to help people.

Business, Editor's Corner

2011: What You Can Expect in Recruiting



2011

As we close out 2010, I am very much looking forward to the coming year for The Fordyce Letter. Why? Let me share a couple of reasons:

  1. The Fordyce Letter is celebrating its 40th anniversary in 2011. Can you believe it? Granted, other print publications have been around longer: the Wall Street Journal has been around since 1889, the New York Times since 1851, and Time magazine since 1923. But TFL is the only print (and web!) publication dedicated solely to the interests of the external search and placement world. That it has been around since 1971 and is still going strong is a milestone and speaks volumes about the rich tradition of the publication. We look forward to celebrating this year with you; we know that many (including myself!) “cut their teeth” on the recruiting industry by reading issues of TFL. If you have a fun memory of TFL, please do share it with us!
The Business of Recruiting

It’s Time to Fly



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I’m the first one to skip the lines at the airport and leverage technology in my search practice. I love the new video tools available today to conduct interviews with candidates. I wrote about this a couple of months ago and it’s really help drive our productivity through the roof – all good. I strongly believe this sort of technology will greatly improve the service and overall quality of placing great talent in the months and years ahead.

But…while video is important when vetting candidates – I also believe it’s time for us search professionals to leave the comforts of our offices, remove our headsets, board a plane and take a trip to visit our clients. You heard me – get out there. Spend a few bucks and do a customer road show. The search business has seen significant changes in the past two years and many in our profession threw in the towel and opted for a steady more predictable income while others decided to remain in the jungle a bit longer. I, for one am glad I made the decision to ride out the storm. Business is much better this year over 2008 and 2009 and we have a chance to really build serious momentum as we wind down Q4 and set our sights on 2011. I, like many of us, have not laid eyes on some of my clients for a while as I held back on expenses and tightly managed cash flow. That needs to change …and it will. It’s time.

The Business of Recruiting

American Heroism in the 21st Century



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Recently, we celebrated Independence Day, so I feel inspired to write about American Heroes. But not the kind of heroes you might be thinking of. If you are currently employed as an Executive Recruiter, Executive Search Consultant, Headhunter, or whatever you prefer calling yourself, I am writing about you.

Instantly, I can conjure up three reasons to support the claim of heroism for third party recruiters.

First of all, you have overcome being one of the 5 million or so Americans to continue to file for unemployment reimbursement after the recession ravaged approximately 8 million jobs.

Secondly, you most likely earn your income through pure performance.

That’s right. According to results from the Survey of Search Firms owners I conducted at Fordyce Forums 2007-2010 as well as RMAR.org owner/operators, more than 2/3 of the headhunters in the United States of America with more than 2 years of experience do not get paid a base salary; at all. So, you are probably a straight-commission “sales” professional that has learned how to execute in an extremely challenging economy to pay your bills. If you make placements often against rigorous odds and multiple obstacles, you survive. Fail to find a client company willing to engage your services and then identify the ideal candidate for them, and you perish.

Relationships

Networking With Hiring Managers



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Why should a recruiting firm start, develop, and maintain relationships with hiring managers as a key activity? We have found that over the years the largest contribution to our ability to survive in an ever more competitive environment has been our desire to establish and maintain strong rapport with hiring managers. It didn’t start as a planned activity – it just happened over time. The benefits have been many. It’s much easier to understand “the secret sauce” of openings when you have known the hiring managers over a long period of time. Having worked with them as candidates in the past adds to a level of credibility the competition cannot easily match. And being able to get their opinions about their ex-co-workers is priceless.

With the benefit of hindsight, the formula for successful networking with hiring managers is rather simple. You start by concentrating your attention on the best people in your industry. You get to know them professionally and, quite often, personally. You learn what they do and don’t do that makes them rising stars. You try to get opinions from people who know them about what makes them special and then discuss it with them.  In this way, you are developing relationships with both current and future hiring managers.

If you can create a connection when these people are happily employed and are not looking to change jobs, you build a relationship that could weather a storm for many years. Sooner or later, when they decide to look for new opportunities, you are there to help and advise. You build your rapport over a long period of time – someone with less than 10-15 years of experience in the industry is seldom senior enough to have influence in the hiring process.

Uncategorized

Closing Your Marketing Calls



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The manner in which you open your marketing call remains the most important element of the call because in order to achieve success you need to accomplish a minimum of three things within the first 30 seconds:

  1. You must get your prospect’s attention. Nothing else matters if you do not gain their attention.
  2. You must eliminate or at least not create a “reflex rejection” — an automatic negative response to your opening statement.
  3. You must change the call from a monologue (you talk) to a directed business dialogue (they talk in response to your questions while you listen).

If you achieve these initial objectives, one of the following outcomes should be possible.

  1. You secure an opportunity to provide a service, e.g. a search/ job order, contract assignment or consulting options.
  2. You do not secure an opportunity to be of service at this time but determine when and under what circumstances to make a follow-up business development call/ contact.
  3. You determine there is no need for your service now or in the foreseeable future. However, the prospect does have long-term potential and you lay the foundation for a future business relationship.
  4. Although the prospect has no real potential to become a client, they may serve as a source of referrals or as a center of influence.

As important as the opening of your call may be, the manner in which you close it many times will create a more lasting impact on your prospect.

Uncategorized

Definition of ‘Green Recruiter’ Standards



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Companies like Johnson & Johnson, Intel, and Starbucks have painted themselves in shades of green to boost their recruiting and leverage their environmental pedigree to attract talent.

These companies also ranked in the Top 10 on Newsweek‘s 2009 Green Rankings List. This list identifies their exclusive environmental ranking of America’s 500 largest corporations.

Whether you are a small or large recruiting firm, I think it is equally important to show your clients and candidates your green credentials.

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The Path to Becoming the Greatest Recruiter In the World



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Even when other recruiters are dropping like flies, you can easily be one who never goes out of business. Pasquale “Pat” Scopelliti, a writer for The Fordyce Letter and well-known industry consultant, says there is always a need for your service.

Optimistic, perhaps, but it’s this sort of positive thinking that landed him MRI‘s 2009 “Best-in-Class Consultant” award.

We recently chatted with him to learn more about what the MRI award means to him, his background, his views on our industry, his experience coaching recruiters over the years, and more survival strategies.

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For the Times They Are A-Changin’



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The market is changing for recruiters and you better be prepared.

If you are stuck in the days of selling the fact that you can “find” talent then you are spinning your wheels, or you soon will be. Clients are more demanding and HR leaders need to believe that you can provide value so that they prove ROI.

Everyone is using social media to build their networks and connect with more people in more ways and in more places than ever before. With information so easily available, almost anyone with a computer can become a “recruiter” and throw a resume, or 10, out to an HR manager in need.

But how does this create value?