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The Fordyce Letter

Straight Talk for the Recruiting Profession


Articles tagged 'candidatesourcing'

Social Media, Technology

LinkedIn’s New Beta: LinkedIn Signal



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Last week, LinkedIn announced at TechCrunch Disrupt in San Francisco about a new beta project it just launched called LinkedIn Signal. Here are some of the most important features as described in the official post from the LinkedIn blog:

Signal is the first of many LinkedIn products aimed at making it really easy for all professionals to glean only the most relevant insights from the never-ending stream of status updates and news. In other words, Signal allows all professionals to make sense of the noise that surrounds them today…Here are the five key features of LinkedIn Signal, a new product that we’re rolling out in limited beta today.

Cold Calling

Fewer Candidate Cold Calls, More Conversations



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When I started in search in 1998, conventional wisdom said that if you were not on the phone, you were not working. In fact, two of the firms for whom I have worked had call tracking software built into the phone system. Every night, the head of the office would send out a report to the entire company detailing how many calls each recruiter made and how much time they spent on the phone. It was implied that recruiters who spent time sending e-mails and performing internet research did so because they lacked the spine to make cold calls. This attitude became deeply ingrained in me.

However, times change and technology changes behavior. Many people today are not likely to answer the phone if they do not recognize the number on the caller ID and even less likely if the caller ID is blocked. A few candidates in their twenties and thirties who work at big companies have confessed to me that they frequently go a week without checking voicemail. They feel that if information is important, it will arrive via e-mail. 

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The Path to Becoming the Greatest Recruiter In the World



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Even when other recruiters are dropping like flies, you can easily be one who never goes out of business. Pasquale “Pat” Scopelliti, a writer for The Fordyce Letter and well-known industry consultant, says there is always a need for your service.

Optimistic, perhaps, but it’s this sort of positive thinking that landed him MRI‘s 2009 “Best-in-Class Consultant” award.

We recently chatted with him to learn more about what the MRI award means to him, his background, his views on our industry, his experience coaching recruiters over the years, and more survival strategies.

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Jigsaw’s Fowler on Cold Calls, Passive Searches, and More



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Jim Fowler, founder and CEO of the online business directory Jigsaw, chatted with us following last week’s news of the $142 million proposed merger with Salesforce.com.

Jigsaw, best known in the recruiting community for helping with passive candidate searches, will pretty much stay the same.

“Salesforce recognizes that recruiters have played a huge and key role in crowdsourcing the Jigsaw database and don’t plan to change anything that is working!” he says.

Fowler says there are no bundle plans in the works yet, the Jigsaw brand and model will stay around after the merger, and Jigsaw will operate as a separate business unit.

It’s the “need for raw business card data” that enables recruiters to do a very specific title search.

“Jigsaw has well over one million unique titles. Many recruiters are used to working with data sets where there are a very small amount of ‘normalized’ titles. Being able to search by a very specific key word in a title can help narrow a search very quickly, which makes a search far more efficient,” he says.

“Having an email and a direct dial phone number is invaluable when recruiting a passive candidate. Another way Jigsaw can help is by setting a saved search on companies and seeing which employees are added and ‘graveyarded.’ Understanding the ebb and flow of employees from a given target company is critical information that many recruiters don’t take advantage of on Jigsaw,” he notes.

The Jigsaw website claims that 75,000 in-house and independent recruiters use its service each month, but the company says third-party recruiters likely account for “well over 50%,” with “certainly more” interest among independents than in-house recruiters.

Yet for those recruiters who do not need sourcing help, Fowler suggests that there is “much more” to a search than just sourcing, since “every recruiter needs to know who gets added and subtracted to a target company.”

Jigsaw, which has dealt with privacy criticisms over the years, “decided to change our privacy model because we felt it was the right thing to do,” he says.

“Even though we weren’t legally compelled to offer an opt-out model, we decided to do it so that the market would recognize Jigsaw as having the most progressive privacy policy in existence [as a BtoB data company]. We’re proud of these changes and hope the market understands that Jigsaw sets the standard in this arena,” adds Fowler.

Under the new privacy model, Jigsaw notifies by email every person who gets added to its database. The email explains what Jigsaw is and gives them a chance to remove themselves from the database.

“Interestingly, most choose not to do this because Jigsaw — alone among data companies — allows anyone to set preferences and provide instructions on their business card. These instructions tell salespeople, marketers, recruiters, etc. how to communicate with them. These instructions save EVERYONE time,” says Fowler.

The old system gave financial incentives to upload contacts, but Fowler explains that the cash-incentive system was never a big part of its model, nor was it very effective. A tiny percentage of members participated in this program, so it was killed after about a year.

“Many businesses, and especially recruiters, need a constant source of fresh, accurate data to run their businesses. If you think about how much time a salesperson or a recruiter spends just trying to figure out the right people to contact, it can get staggering. The basic Jigsaw model is that for every record a member adds, updates, or graveyards, he or she gets a record in return,” he says.

“It is far more efficient to do bit of work on Jigsaw to get your points than to blindly cold-call a target organization. Our community continues to grow at a very rapid pace,” he adds.

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Salesforce to Acquire Jigsaw’s ‘Contact Gold’



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The computing company Salesforce.com is working on a $142 million deal to acquire Jigsaw, the online business directory that has been praised as a marketplace for contact information but reviled for its controversial privacy practices.

Thousands of independent recruiters use Jigsaw every month. In its own words, Jigsaw touts that its services can provide “company phone, direct dial phone, work address, and B2B email for candidates,” which also “allows you to download this gold into lists, CRM, or other systems — you OWN the data with Jigsaw!”

(Cue the 70′s-era disco ball and streaming confetti…“Gold, man. You OWN it.”)

Indeed, writers for The Fordyce Letter have endorsed Jigsaw as a way to increase your online brand and implement new emerging media trends into your trusted candidate sourcing techniques.

Yet the prickly privacy angle has been a sore spot over the years because Jigsaw would reportedly pay people who uploaded other people’s contact information.

In fact, this issue was a source of contention during a moderated debate at ERE Expo back in 2008.

During the session, Jim Fowler, Jigsaw’s founder and CEO, said “there is a relatively small percentage of people who are concerned. Perhaps 2% or 3% of the world who really care about their business cards. Privacy is a huge issue, but my point is that most people don’t care about this particular piece of data.”

Yet TechCrunch now reports that Jigsaw has changed its model, and people can “see if their personal information has been uploaded, and there is a process to have it removed, at least temporarily. And users are no longer paid cash to upload contacts. Instead they receive points that can be used to download contact other people’s contact information.”

In a press release, Salesforce said “Jigsaw’s unique Wikipedia-style crowd-sourcing model delivers the world’s most complete, accurate, and up-to-date business contact data, providing developers with an opportunity to deliver entirely new applications that leverage the business contact data found in Jigsaw.”

In other words, for Salesforce, this acquisition may create more opportunities to partner with information services companies (i.e., Dun&Bradstreet, Hoover’s, and LexisNexis).

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Can We Talk?



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One of the more frustrating aspects of the recruiting and staffing industry is the speed in which sourcing, interviewing, and hiring processes progress.

One of the most common speed bumps in this process is how we work and communicate with one another. Chances are you work with others in your daily routine in many different staffing roles (staffing firm, hiring manager, HR director, etc.) who don’t respond to your emails or phone calls as fast as you prefer.

The result is that we lose candidates in the hiring process, fail to meet hiring/revenue goals, and endure unnecessary frustration.

Build the Framework

Set expectations in advance! Never assume that all colleagues operate the same way. For example, some recruiters are sourcing resumes only, whereas some are interviewing, screening, and matching. Some people shun the phone and prefer to work solely by email. Leaping to any conclusions could be a mistake.

The first step? Meet with the other party (either in person or by phone) and discuss how you will communicate. A good tool here is to use past examples of experiences you’ve had that have worked or not worked, outline your expectations, and reach a verbal agreement.

Do you meet weekly by phone or in person for a status update? What are you each expecting of the other in terms of process and function? Perhaps you might even set a future date to discuss the working relationship and how well it is functioning.

Running into Problems

You have a few options if the other party with whom you’re speaking isn’t willing or interested in working and communicating on the same schedule, frequency, and method.

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Fordyce TV: Client Sourcing, Part 2



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Are you looking for some fresh client prospect sourcing tips?

Then save the date for Tuesday, October 27, when Shally Steckerl returns to Fordyce TV! This is a follow-up show to his episode back in August, which explored Shally’s best sourcing tips and how he reverse-engineered his world-famous Internet sourcing and research techniques.

In this live show, Shally will share more of the ways he gets insider details, including key names and job titles, contact details, internal promotions/moves, and other intel to better prepare himself for the cold call.

The show will be held at 2pm on Tuesday the 27th on www.fordyceletter.com (right before the show you’ll see a small TV logo — click the white arrow in the box — if you don’t see the box at 2, try refreshing the screen once or twice until you see it). There will be a live Q&A session via the chat box with Shally after the presentation, too, so come prepared with questions.

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ERE Acquires SourceCon



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ERE Media, the parent company of The Fordyce Letter, announced Tuesday it has acquired SourceCon, the only live, in-person event for sourcing professionals in the world.

Over on The Source’s blog, the team shares its own thoughts on this acquisition, adding that “The Source will still be published as its own blog/newsletter.”

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PracticeMatch Focuses on Sourcing



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St. Louis-based PracticeMatch says it is closing its three-year-old physician recruitment division and focusing only on sourcing and data services.

With this decision to step out of the recruitment arena, the company says it will focus on providing data to an in-house recruiter client base.

PracticeMatch says it uses physician databases with both graduating and practicing physician profiles, candidate tracking, a physician career center, and ancillary marketing services, including customized sourcing campaigns and direct marketing of physician opportunities.

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Twitter for Recruiters: Value Your Tweets, Part 2



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Yesterday in part 1 of this article, I discussed the best ways recruiters can immerse themselves in Twitter — from what to say, to how often, to what not to say, and beyond.

Today, I’ll discuss the second way to find value with Twitter. As a recruiter, Twitter is a must-have tool to find clients and candidates.

How, you ask? This isn’t easy, but if you’re the kind of recruiter who prides yourself on delivering distinct candidates to your client base, I would highly recommend taking the time and figuring it out.

Now that job boards have proved themselves virtually worthless and LinkedIn is well on its way to becoming the job board of a new generation, recruiters need to stay ahead of the curve. Twitter is actually a goldmine of information that can absolutely be tapped to find clients and candidates.

The Art

As far as finding candidates, they’re all on Twitter (or they will be). It’s just a matter of finding them.

I employ a researcher who I asked to spend an entire day on Twitter looking for candidates. As I expected, he came back to me 15 minutes later passionately confirming that Twitter sucks and that it’s worthless for finding candidates.

I responded by saying:

“I totally hear what you are saying and I don’t care. You have the entire day, so get comfortable and figure it out.”

I told him to imagine every single candidate and client to be on Twitter. They’re just masking their candidacy in the form of 140-character thoughts. Just like I don’t use the word recruiter in my thoughts, even though I’m clearly a recruiter, a software engineer might not use the word software engineer in her tweets. But she might tweet about her employer, upcoming conferences, and useful technologies.

The goal is to figure out what they’re tweeting and to search accordingly. That’s the art!!

The Science

The science is to use the appropriate Boolean search strings to conduct the search. For that, I recommend going to Shally or one of the other Internet sourcing gurus. They have tips and ideas for days!!

Once you find a candidate you are interested in, here is what to do:

  • Follow them, of course.
  • Read their Tweetstream and you’ll very quickly get a sense of their passions and interests.
  • If you can figure out where they work, you can proceed to traditional headhunting methods and contact them. In the meantime, engage them in conversation on Twitter; do not be as direct as you might be on LinkedIn, but give time for the relationship to develop.
  • Retweet one of their posts (people like that).
  • Comment on some of their posts (they’ll definitely get read).

The goal here would be to get followed back. That way, the next time you send out a note about a hot job or an MPC, this person will be sure to hear about it. And so the ball begins to roll.

In my year or so using Twitter, I have found it to be one of the most profound services in existence. The best way I’ve found to explain Twitter is to compare it to that Mel Gibson movie, “What Women Want,” where he gets to hear the thoughts of all women around him.

Of course, nobody wants to hear everybody’s thoughts about everything, but if you could figure out a way to slice-and-dice those thoughts and take advantage of the streams relevant to you and your marketplace, I think you will find Twitter to have a positive influence on your recruiting practice and life in general.

Good luck, and “May the Tworce be with you!!”