Welcome to The Fordyce Letter:

The Fordyce Letter

Straight Talk for the Recruiting Profession


Jeff Skrentny, CERS

Jeff Skrentny, CERS, had an inauspicious start in the search/recruiting profession as his first placement quit after 93 days. Then he was sued by his client. Despite that start, Jeff has been a thriving executive search entrepreneur for the last 23 years; and has also been a trainer, author and motivator for his profession for the last 15 years, as well as a business consultant and advisor for its producers, managers & owners for the last 10 years; all while still running his search business, Jefferson Group Search, in Chicago. You can read his blog for search entrepreneurs & professionals at www.SkrentnySPEAKS.com.

Articles by Jeff Skrentny, CERS

How-To

Recruiting Your Recruiter Washington Post Article



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It doesn’t happen often, but every now and then you are made aware of an article that you just know will become a new and critical tool in your search best practices toolbox (thank you, now forgotten LinkedIn contact who first made me aware of this gem).

That is exactly what I thought when I read The Washington Post article by freelance writer Vickie Elmer titled Do Your Own Recruiter Searching Long Before You’ll Be Job Searching.

In my mind it is an instant classic.  One you can use with every single candidate you recruit, or try to recruit, who says, “I’m not looking right now.”

Fordyce Forum, Industry News

Fordyce Forum 2010 Final Photo & Slide Review



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Sometimes you don’t realize the value of something until you get a little distance from it.

That WASN’T the case for me at this year’s Fordyce Forum 2010 at the M Resort in Las Vegas from June 9-11.   It was another great conference, and was just the shot in the arm I needed after a few months away from my desk and my businesses.

In four short years Fordyce Forum 2010 has become the most important training event for search and placement professionals that I attend every year.  This year was the best Fordyce Forum to date.

It had been a year since I was able to travel, in fact my last trip anywhere was to Las Vegas for Fordyce Forum 2009, which was also at the M Resort in Las Vegas almost exactly a year before.  Lucky for me, and thanks to some good health care and a little groveling to my MD and wife, I was fortunate enough to attend the 4th Fordyce Forum this June, and I couldn’t be happier about it.

Again this year it was the phenomenal gathering of search and placement practitioners, owners, vendors and trainers you would expect from a brand as respected as Fordyce.

Though I have not yet completed my final written review of the event, I thought those who attended, as well as those who didn’t, might enjoy the photo and slide show below that was used in different iterations during the event.  I hope you enjoy it, and I hope to see you for Fordyce Forum 2011, which will be held in Las Vegas in early June, 2011,  for it’s 5th Annual gathering of the premier search and placement practitioners our profession has to offer.

Social Media, Technology

Game Changer? LinkedIn Messages As Evidence in Non-Compete Case



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Did anybody else read this most recently emailed NAPS Legal Update for June?

If you haven’t, you should.  Doesn’t matter if you are an owner or a producer on a desk, this could be a game changer, and for much more than just LinkedIn messages and contacts.

In this email which NAPS Legal Counsel Bob Styles typically sends out on a monthly basis, tucked between two updates that didn’t have much application to my desk/business, was the below two paragraph notice about a yet to be adjudicated case titled “LinkedIn Messages As Evidence in Non-Compete Case“:


Did anyone else just feel the ground shake?

The Radical Recruiter

What are we? An Industry or a Profession?



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After spending the day yesterday doing a full day in-house training program for one of my most loyal training clients in Columbia, MD, I wandered down to Washington, DC, last night (after an O’s game at Camden Yards, of course, w/friend and peer Dan Simmons) to attended the ASA Chapter Leadership Council Meeting they have every April for the leaders of their affiliated ASA state associations. It is a fantastic event that I have now attended the last two years as VP of ISA (Illinois Staffing Association), and an event I would highly recommend all state association leaders who are affiliated with ASA (American Staffing Association) attend in the future.

In the opening comments made by Tracy Rettie, Assistant Vice President, Chapter Relations and Education, she regularly referred those of us in staffing as an “industry.” That struck me as odd.

When I think of an industry, I think of smokestacks, widgets, THINGS.

What are those of us in Search, Staffing and Third Party Recruiting? Are we an industry? Are we a Profession? Why? Please help me understand what you think AND WHY. I would love the perspective, and I think it is an appropriate, and important issue for us to concern ourselves with.

Now for those of you who know me, well, you already know I have some opinions on the issue, but before I share my thoughts I would love to hear from some of you first.

Industry? Profession?

Why?

Can’t wait to read what you share, and who knows, maybe even our resident curmudgeon, Dave Staats, will even join in…don’t know about you, but I am always thrilled to learn from what Dave has to say!

-jrrs

The Radical Recruiter

Re-embracing one I love



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I read my first issue of the Fordyce Letter about 20 years ago. I was a junior recruiter working my butt off to bill enough to become a senior consultant in a large clerical placement operation in downtown Chicago. The owner of my company put a Post-it Note on a copy of the most recent issue of Paul’s newsletter, the Fordyce Letter, and sent it around the office with a place for each of us to mark off that we had looked at it.

LOOKED at it? We should have been required to READ it. But if that had been the case, I may never have seen an issue of the Fordyce Letter as I was at the bottom of the food chain to get the copy, being the junior recruiter I was. I didn’t look at it, I read it. Every word. And really, that was one of the key moments in my career where I knew that this might be more than just a job. My daily grind of bringing secretaries into and sending them out of our office to see who might last long enough to collect a fee, was just the tip of the placement/recruiter iceberg, or so it was implied by those sage writers at the Fordyce Letter.

TFL archives

Are You Presenting Resumes Or Giving Away Your Profits?



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Recently, I was contemplating my fax machine. Remember those? Mine broke, and frankly I couldn’t help but wonder if it was even worth replacing. I never use it …who faxes me a résumé? I get them all via Email. And I can’t remember the last time a client asked me to fax them the résumés of candidates for their review. The only time I use my fax is for marketing to new prospects and past clients (because it works in this era of Email overload), and that fax work is more easily accomplished with my computer fax program, not the fax machine.

But remember what an uproar fax machines caused when they were introduced to our industry in 1988-1989? All those who have joined the industry since the mid 1990’s are laughing right now, saying “NO,” and “Why?”

I have been in this industry since 1987, and I learned how to present candidates to clients by making PHONE presentations. Or even better, as I worked the downtown metro market in Chicago placing clerical support help, as often as we could we would go to our clients and prospects and make our candidate presentations for the open search, face to face. That is a novel idea that STILL works, if you haven’t tried it recently. I still recall a most important part of my early training: it was learning to make concise, competitive, and compelling presentations of my best candidates to my peers with whom I did splits, and eventually to my clients, so they would interview my candidates. You had to be a quick impromptu thinker and speaker. You also HAD to really know your candidates well, and know why they were a good match for the opening in question, or you were shot down almost instantly.

Of course, setting up interviews on these phone presentations alone required a great leap of faith and trust by clients and prospects, but there simply was no other reasonable way to make candidate presentations outside of mailing the resume. When I first learned this business, usually clients or prospects did not see a candidate’s résumé until the candidate showed up for the interview, résumé in hand. As often as I can, I still try to make phone presentations to set up candidate & client interviews. Saves time, and puts my candidate into the hiring process immediately, not after the paper chase is done!

Back then (and even today) if you screwed up and sent a candidate you shouldn’t have sent, the phone call right after a typically very short interview with your client (or worse yet, a co-worker’s client) was typically very uncomfortable, if not downright unpleasant. So a trust evolved fast, and all the good recruiters I knew made great impromptu presentations of candidate backgrounds that were designed to get the client to schedule an interview NOW. All was good as long as the trust placed with the recruiter by the client or prospect was not violated by poorly skilled or poorly matched candidates sent to interview for to the client’s specific need.

Then, in 1988, the worst of all possible things happened: the fax machine was made commercially available for all to use. Rolled-up resumes on that early fax paper were most annoying. But worse than that was clients first requesting, then demanding, to see résumés BEFORE they would schedule interviews to see our candidates. The whole process slowed down as internal bureaucrats hemmed and hawed over this and that on a résumé, versus simply trusting a good recruiter’s phone presentation. By the time they decided to see your candidates, it often seemed that the best candidate had already accepted another job. UGH!!! We had whole training meetings devoted to this fax versus phone candidate presentation dilemma.

Thankfully, by 1990, everyone had adapted to this new presentation process, and balance was restored to the recruiting/staffing/search industry. The best recruiters earned the right to make phone candidate presentations, but until you earned that respect, you faxed résumés to be reviewed before interviews were set up. So it was no big deal then in the mid-1990’s when the switch was made from faxing résumés to clients for review, to Emailing résumés for review. You had to type a fax cover sheet; you had to type the introductory Email. It was great! Occasionally, early in the game, there were problems with formatting and fonts that couldn’t be read. But other than that, it was smooth sailing accomplishing the same transfer of information without all those faxes. Since mid-1995, presenting candidates to prospects and clients via Email with résumés attached has been our standard now for the last 11-12 years.

But there have been a few lessons to learn along the way. I would like to share three.

Lesson ONE: Make all submissions blind. Don’t ever present to a client, and especially to a prospect you don’t know well, a candidate résumé that includes the candidate’s name, contact information (phone, Email or address), or current company name on it. After a few sleazy interactions with prospects where I should have known better, I have decided the only way I can protect my inventory is to keep both the client AND candidate names confidential until BOTH mutually agree to see one another. If, at that time, I tell each one the name of the other and learn they know of one another (which they let you know right away), I simply back out of the process and lament that I was a bit late on that one. Sure, it hurts, but not as much as when they try to maliciously do this to you, which someone will do to you eventually if you tell them who your inventory is BEFORE they agree to interview it.

Yes, I have been called paranoid, and much worse because of this practice, and I can’t tell you all of my existing clients loved this new practice of mine when I first started it in the late 1990’s. But all of them got used to it, and no one even cares now. I continue to do this for a number of reasons. First, prospects and clients can’t take my inventory and add it to their database. They do this!!! REGULARLY!!! I have been told by one of my CLIENTS—one of my clients!—that she regularly lists open searches with recruiters she has no intention of hiring from, simply to get candidate inventory for future recruiting, or for her recruiters to use to network through to find the candidates they want to hire, eliminating the need to pay some search fees.

Second, from less scrupulous prospects and even some desperate clients, I now protect my inventory until they agree to see the candidate from ME. This reduces (does not eliminate) the number of times I have to deal with the issue of “We already know that candidate.” You do understand that if you present résumés of candidates with names and contact information, often a quick Internet search can find the same résumé. What you will hear from your unscrupulous prospect or client is, “Sorry, we already identified that candidate” or “That candidate is already in our system.”

Damned if that isn’t always the one they seem to hire, and when you talk to the candidate, the candidate had yet to be contacted by your prospect or client. What do you do? Call the client or prospect a cheat or a liar because you KNOW they had not called the candidate until you presented them for the search? That will endear you to them. It is easy to find great candidates in your database if someone tells you who they are.

Just take the name, contact information and, if you think necessary, the current or most recent employer from the résumé. This is just plain ol’ securing your inventory from theft, or poaching. I have also learned from experience that if you don’t put names on résumés with your initial presentation, later when you do share the candidate names, those they don’t see, or don’t hire, almost never get added to their databases because no one goes back and enters them into the database. This is fine with me, as it is my inventory, not theirs; I am glad for it not to be in their database.

Third, stupid things happen. I don’t want to be sued by a candidate because they lose their job due to a presentation I made. This has happened: A recruiter presents a candidate background to a client or prospect, and some dummy reviewing the résumé decides to call the candidate’s boss to see what kind of an employee he is because he happens to know the candidate’s boss from the country club. Because he makes this call, the candidate loses the job because the dummy who called blows the candidate’s confidential job search as a result of this carelessness. Something very similar to this has happened to me. I did not get sued, because the candidate didn’t lose the job. I have read legal settlements where candidates have successfully sued over situations like this because they DID lose the job. It is good to have errors and omissions insurance, but do you need to use it?

Keep candidate names confidential until your client or prospect agrees to see the candidate based on the résumé, and your compelling and captivating presentation of it as a result of your thorough interview with the candidate and the candidate references you checked. This is how good recruiters get the sendout.

It’s not paranoia; rather, we are just working smart and in a manner that protects our three key assets: our client’s identity, our candidate inventory, and most importantly, our time.

Lesson TWO: Send candidate presentations as .rtf or preferably .pdf files. Like me, you remove candidate names, contact information and current employer from candidate résumés, and present blind résumés to your clients and prospects. Like me, you have also unfortunately learned from experience that this is a necessary course of action in today’s digital jungle, where, with a touch of a button, information can be accessed instantly, occasionally to your financial peril.

But in what format do you now make your resume presentations to your clients? Most of you probably present résumés to your client as Microsoft Word documents. That would be fine, except for one thing: Unbeknownst to most of you, in every document created by Microsoft Word, all the prior changes made to that document are saved and can be accessed if you know how to open that document using a text reader. That’s right, you present a blind résumé where the name and candidate contact information have been removed, BUT, because you presented that résumé to your client or prospect as a Microsoft Word document, and because your client or prospect knows how to open that résumé with a text reader, they can quickly find out all the information you have deleted because it has all been saved in the background. Thus it can be used against your interests, should your client or prospect be so inclined.

I learned this simple fact when I Emailed a prospect a contract with all the terms we had agreed to. They called back and began asking why one of my other prospects got this arrangement, and why another got that. I was baffled—how could they know this unless they had hacked into my network? They knew it because, like many recruiters, I made their contract by pulling up my last most similar contract, and then changing what needed to be changed. This prospect opened my contract in a text reader, saw all the changes made to it in the past, and was able to ascertain what terms I had offered to every prior client or prospect I had used this document with when I created their contract. We never worked together. I felt betrayed; they felt I was cheating them for not offering the rate one of my best clients had recently received.

The point is, if you ARE being careful and you ARE making blind presentations for the reasons outlined above, your caution is being thrown to the wind if you use Microsoft Word documents to make those blind presentations.

This can be easily solved! Simply save your blind resumes as RICH TEXT DOCUMENTS, or .rtf formatted documents. After you make the changes you need in order to make the resume blind to protect your inventory appropriately, do the following: Go to FILE, then SAVE AS; when that pop-up window appears, at the bottom of that pop-up box, under FILE NAME, you will see the option SAVE AS TYPE. Click on the arrow at the right for that option and choose RICH TEXT FORMAT and save the document. Because the .rtf type does not keep any changes made to the document in the background, what you see is the entirety of the document. This is the easiest solution for most.

Another option: Microsoft has added security features to its most recent software, which COULD offer some protection. But I chose not to hope that the security Microsoft provided was foolproof, which is why for years we did as outlined above, UNTIL a better, more competitive option was brought to our attention: using Adobe software to create .pdf files from our Word documents. We now use Adobe Professional software to accomplish this, but you don’t need to invest $500 to own and use this software, as this is the most expensive option. There are now a number of $30 software products that will convert any document you can print into a .pdf formatted document. Simply install any of these many software options, and from that point forward you can write any document into .pdf form with a click of a button or two.

Why do we prefer the .pdf format? First, it looks nice. Second, it is very difficult to alter .pdf documents, and that is before you even consider using the security support offered (which we don’t even use). If you have never had the “pleasure” of an HR representative changing a resume that you presented to include a skill a candidate DID NOT HAVE just to make it look like she was able to find the candidates a demanding department manager needed, and then had to deal with the ensuing fiasco when that manager learned the candidate YOU sent didn’t have the required skill as listed on the resume, well then, you would know why we don’t want our presentations changed in any manner. The .pdf format offers us that security. Third, .pdfs are typically smaller files and can be Emailed more quickly. And yes, every computer now has a .pdf reader installed, so it would be only the most archaic computer that wouldn’t be able to open your .pdf résumé presentation.

Lesson THREE: Create resume presentations for clients that are complete and compelling. Most search and staffing professionals present résumés with an Email introduction of why a candidate should be interviewed, and the pluses and minuses of this candidate versus that. The problem is, often that well-crafted Email note is separated from your résumés, and thus those actually making the decision to interview your candidate won’t see your most excellently crafted Email detailing the reasons why candidate A, B or C should be interviewed. All your hard work of screening, selecting and matching the specific candidate to a client’s specific search is lost, and those who need this information the most don’t ever have the benefit of your knowledge and insight. And sometimes the failure to transfer this presentation information is WHY your candidate does not get a scheduled interview. Worse yet, you learn that someone else DID get an interview scheduled because they made sure the appropriate information DID reach the decision maker. It happens.

How do you ensure that your presentation gets read by those deciding to set the interviews?

Include it as page one of the résumé. That’s what we do. And because we send our résumés as .pdfs, it is not particularly easy for someone to remove your introductory page. And though it can be done, most become accustomed to (and even really like) those one-page summaries. It becomes an interview cheat sheet for those not so well prepared for an interview. Additionally, we almost always highlight specific points within the résumé with RECRUITER’S NOTES. That’s right, we add short notes into the text of the résumé to highlight items that are particularly important for the job for which the candidate is interviewing, to note accomplishments you do not want overlooked, and to draw attention to items you really want discussed during the candidate interview process. We use a font that is clearly other than the one the candidate is using, and looks like this:

RECRUITER’S NOTE: Don’t forget to ask Andrew about the training program he wrote in his spare time which saved his last employer $6 million annually…isn’t that the type of self motivation you want from a programmer on your team?

Our clients love this now. It helps them with the interview they must conduct AND it often sets up a platform so that your candidate gets an opportunity to discuss their best or most relevant accomplishments.

Besides the page one summary, which is merely a duplication of our Email summary, and the RECRUITER’S NOTES we regularly add into the text of the résumé, now, because of the way we check references via Email, we usually have checked one or two candidate references before we present the résumé to a prospect or client. We also include one or two of those with the résumé presentation we make. This has helped us get a number of sendouts that we would not otherwise have arranged, because we had outstanding references of candidates they were not sure they wanted to see. Several of those sendouts have become great placements. Because our clients have come to like this so much, they are now asking our competitors to have references checked when they present candidate résumés.

That demand is adding a competitive advantage to our business because my competitors still check references the old-fashioned way with a phone call and a pen, wasting time they just don’t have, with candidates they might not place. Finally, if our clients want it, we have begun including a digital copy of our candidate’s completed Pre-Search Assessment (PSA). This document has answers to 6 simple questions completed by the candidate before we agree to interview them, and some of our clients have found this additional information useful in developing their interviews with our candidates.

So, our complete candidate presentation includes: a quarter- to half-page summary of why they should interview the candidate, and what the candidate brings to the table that makes him or her particularly on target for the current opening. This is the first page of the presentation. Next comes the resume, which is presented blind—no candidate name or contact information, and sometimes we remove the current company name as well. Within the résumé, we regularly add RECRUITER’S NOTES to point out specific items we don’t want to be overlooked within the résumé. After the résumé we add one or two typed-out candidate references that we have completed, again regularly highlighting items that should be of specific interest for our clients or candidates. Finally, based on our client’s or prospect’s interest, we may include the completed PSA which our candidate completed before we agreed to interview them. Altogether this presentation package is a complete, professional and thorough document of the candidate’s résumé, references and background, including the reasons why the candidate should be interviewed, and is much more like a presentation that an executive search firm would present. Our clients and prospects are typically blown away by these presentation packets. They give us a great competitive edge versus the simple resumes some of our competitors regularly send.

By making all of your résumé presentations blind, presenting those résumés as .pdf files, and then taking the time to make sure all of your résumé submissions are complete and compelling as we have outlined above, you will find that you are protecting your inventory from poaching and from becoming part of a prospect’s or client’s candidate database. You will also ensure that your presentations remain the ones you made, clearly marked with your brand and/or corporate logo. And you will learn that, if done right, gathering this information is easy and does NOT take extra time. Then, when packaged as outlined above, your presentations look much more professional than those of most of your peers. If you would like to see a sample of one of our presentation packets, Email us and ask. Finally, using this presentation format will increase your presentation-to-sendout ratio, and more importantly, your sendout-to-hire ratio. That means you will have more time to make more deals. And that is something we should all be looking forward to in the market ahead of us.

Jeff Skrentny, CPC/CTS, ATM-B, began his career in the recruiting industry after graduate school in March of 1987 with one of Chicago’s largest clerical agencies. In 1995 Jeff made the successful transition from clerical placement to technical search when he opened the Jefferson Group. Besides working his IT desk, Jeff has done motivational industry training for dozens of industry associations and for select in-house clients. Jeff publishers a free electronic newsletter, the JEFFERSON RECRUITERS REPORTâ„¢, as time allows. To subscribe just send an Email with your complete contact information & specialty. Any questions, feedback, successes, thoughts for future issues, or criticisms, can be Emailed to AskJeff@JeffersonInc.com. He will gladly respond as time allows. Copyright © 2005-2006, Jeff Skrentny & JEFFERSONGROUPCONSULTING

TFL archives

When It’s Time to Tell the Boss Goodbye



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You made the decision to leave. You put together a competitive resume, circulated it through professional recruiters and online, interviewed with too many potential new employers, and finally found the perfect next job. The offer letter has been signed and the start date agreed upon; now all you need to do is resign. For many, this feels like a moment of disloyalty they dread having to deal with as they face a boss they have worked hard for over this most recent portion of their career. For others this seems like the opportunity to lay it all on the line as they have long dreamed of doing.

What to do?

How does one give notice appropriately while keeping one’s eyes firmly focused on the new career choice? Well, you could grab your IPOD and walk into your boss’s office and simply play “Take This Job and Shove It!” The boss would get the message, yes, but that probably isn’t the most tactful approach you could take. Seriously, giving notice isn’t something that is taught in high school, college or even graduate school. Most approach this critical career juncture flying by the seat of their pants, mimicking what they have seen others do incorrectly, and for that reason they do it wrong too.

Never use this opportunity to “get back at” or “let them know” all that is wrong. It just doesn’t matter, and your reference is far too valuable for your future to risk the one-day satisfaction of telling a boss you didn’t love, where to go with all the seeming injustices you suffered in his or her employ. Most young professionals will have at least 9 jobs between the ages of 18 and 34; you’ll need all of your references as you build your career in today’s competitive workplace. Don’t blow one of them on a moment of empty satisfaction. As you become more entrenched in your career beyond your 30’s, it should be obvious why past employer references are critical in any profession that gets uncomfortably small as you move up into the executive ranks.

Giving your notice of resignation should be a simple, thoughtful and carefully planned event that reduces your stress and focuses on the one and only thing that is really critical: making the transition of your departure as smooth as possible for the employer you are leaving. With that singular focus, you can get done what you must for your old job and leave your old employer in the best position you can while you mentally begin to focus on your new employer.

So what must be considered?

First, remember that giving notice means you are crossing a point of no return. It is almost never a good idea to give notice without a new job first, and, depending on how far up the executive ranks you have gone, you probably shouldn’t give notice until an offer letter has been received, reviewed, signed and given back to your new employer. Let’s assume that this has been done or that a firm mutual verbal agreement has confirmed your position, salary and start date.

The next question is when to give notice. The answer: immediately, or as soon as possible, after you have tendered an official acceptance of a new offer of employment. There is one big exception: Never do this on a Friday, above all not on Friday afternoon. Would you want your weekend ruined in that manner through the loss of a key top performer? Ideally, it is best to give notice on Monday or Tuesday in the later part of the day.

Remember, also, that no matter how close you are to some of your coworkers, peers, or even subordinates, never tell anyone else about your resignation before you tell the boss. It is your boss’s responsibility, and right, to tell the rest of the team or company about your resignation as he or she sees fit. Don’t blow a reference or leave a bad impression by ignoring this rule.

Your next important issue is a written letter of resignation. Having seen hundreds of these over my 20 years, I can tell you that less is more. I suggest a simple, four-sentence, two-paragraph letter that offers little in the way of an explanation. It just states the obvious – you are resigning:

Dear Boss,

Please accept this letter as my official notice of resignation. I appreciate the work we have been able to accomplish together at [company name], but I have now made a commitment to another organization and will begin with them in two weeks.

Know that it is my intention to work diligently with you to wrap up as much as possible in the next two weeks to make my resignation as smooth as possible. If you have any suggestions on how we can best accomplish that goal, I hope you will share your thoughts with me, as I am eager to leave on the most positive note possible.

Sincerely,

Two of the biggest simple mistakes job changers make in their letters of resignation are to say, in some form, “I’m sorry for leaving” or “Thank you for the opportunity to work here.” Both should be avoided.

Why should you say you are sorry for leaving when your current employers couldn’t do what was necessary to keep you in their employ, however that may have been accomplished? They should be saying they are sorry to YOU, for not doing what they could to keep a key performer. More or less the same thing with “Thank you”— they should be thanking YOU for your good work. Sure, it might be fine to express a verbal thanks, or regret, but never put it in your official resignation letter. It just doesn’t belong there.

But the biggest mistake made in the letter of resignation is too much detail. I have seen resigning employees list the reasons they are leaving, tell the employer where they accepted the new job, why they accepted it, their position, responsibilities, salary and bonus structure. Why would you share this competitive intelligence with a soon-to-be FORMER employer and possible competitor of your new employer? This is confidential information information that can only be used to emotionally or actually sabotage your new situation. (Yes, I’ve seen it done, once even calling the new boss and telling him all the reasons why he just made a bad hire. Really! Fortunately it didn’t work – the new boss knew a good hire when he saw one.) Or it can be used as a tool for your old employer to make you a counteroffer. If your intention is not really to change jobs, but rather to elicit a counteroffer in order to get a raise from your current boss, then you have not read the research on why this amounts to career suicide. We assume you know better.

After you have crafted a resignation letter, you must give it to the boss. With few exceptions, you should do this in a facetoface meeting. Thus it is your responsibility to arrange for a meeting, and if you arrange the meeting, it is your responsibility to have an agenda for it. Should the boss want to know what the meeting is about, simply say it is a matter of “personal concern that needs to be addressed confidentially.”

As you walk into the meeting, have your letter of resignation in hand in an envelope. To start the meeting, hand your boss the envelope and say something like:

“Boss, I have made a commitment to join another organization and will begin working with them in two weeks. Please accept this, my letter of resignation. I would ask that you take a minute to read my letter before we discuss together how we can make my transition as smooth as possible.”

Don’t make it a big drama, just quietly insist that it would be best for her to read the letter to start your meeting, and mention that you have an agenda to share after she has read the letter. Bosses won’t always comply, but it’s critical to focus them on the letter before you say or do anything else. I have helped people through this process countless times; it works. Just be politely persistent until the letter is read. Trust me, they know what it says and are going through the first stages of denial by not reading it. That, or they won’t read it as part of a power play. If that is the case, do you need any more confirmation for why you should resign?

Once the letter is read, share with the boss your meeting agenda, which should list 38 items that need to be wrapped up in the time of your two-week transition, and your plan to get those done. And yes, except for the most senior executive-level players, two weeks is more than enough notice for most job changers. Your loyalty needs to go to your NEW employer, not the projects or work that remains with your old employer. I can’t tell you how often resigning employees get this wrong.

It will not be unusual for your superior to want to stop you at this point and ask the “who, what and why” questions after a dose of what we refer to as “shock and amazement” treatment. Don’t let these oft-used ploys allow you to stray from your singular goal of how to make the transition of your two-week notice go as smoothly as possible. If your boss persists in asking those questions, tell him simply something like:

“I know you may be curious about where I am going and why, but it is not my intention to discuss that with you today. My decision is made. I have made a commitment to another organization. If it is really important for you to know where I am going and why, let’s talk about it when it is not an emotional issue for us, say a month from now. Today, my goal remains to discuss how to make the transition as smooth as possible.”

Ask yourself: Why on the day you resign, and only then, is he so darned interested in what your concerns are, and where you are going and why? A seriously concerned boss would not need a resignation to address the future with a key employee. This isn’t some sudden interest in advancing your career, as bosses often make it seem; this is a stalling tactic for them to figure out how to cover their backside with this new problem that has just landed on their desk.

I cannot emphasize this point enough. Once you understand this, you will no longer feel the need to talk about anything else EXCEPT how to make the transition of your two-week notice go as smoothly as possible by addressing the items on your transition list. That is the singular goal of this meeting. Frankly, any further information about where you are going, and why, is simply none of the boss’s business at this point. He or she should have asked those questions BEFORE you felt the need to look for a new job, NOT after you have accepted one.

Once you are past this most difficult point, here are a few pointers to help you make your final transition steps easier: First, call a significant other and let him or her know you gave notice and that it went successfully — husband, wife, thirdparty recruiter or even corporate recruiter that you have been working with to land the new job. It is often beneficial to talk to a welcoming voice after this stressful interaction. Don’t talk about your resignation with peers.

Two, make sure you have mailed or emailed a copy of your letter of resignation to your boss’s direct supervisor and also to your human resources contact. It gets the ball rolling on wrapping up your employment “officially.” You’d be surprised how often the direct supervisor forgets to take this step.

Three, the night after you tender resignation, look around your desk or workspace and take the three or four most emotionally important items home with you. Family photos, award for excellent service to your employer, photos from a memorable company meeting or outing. Just grab them and put them in your briefcase or purse and begin the process of removing yourself from this workspace. Take a few items home every night for the next few days.

Four, make sure that you have ALREADY removed any personal items from your laptop or PC, and have taken home those files in some manner. Also, copies of all your employee reviews, customer letters or testimonials, recommendations — whatever you may want as part of a future job search portfolio — should already be in your possession and offsite. I hope I don’t need to remind you that you should only take what is rightfully yours. You don’t need anything else, so just leave it behind and do the right thing.

Five, should you be asked to do an exit interview, I recommend politely declining the invitation. Little can really be learned that is helpful for you at this point; they missed their opportunity to make a difference for you. Don’t buy into the notion that you could make things better for those who remain. My experience is that exit interviews are seldom used constructively. If you must do an exit interview, be polite, answer the questions in a simple, perfunctory manner with short answers that have little detail, and do not delve into anything controversial. Remember, your answers become part of your permanent employee record.

Finally, focus on legitimately wrapping up your business and/or transferring your projects or responsibilities to your coworkers, replacement or boss as assigned. Even if your boss doesn’t give you much direction, at least write it all up and document your work so that it can easily be understood once you are gone. Make sure that you leave a cell phone number where they can call you should something come up that they just cannot understand.

And don’t be surprised if your boss persists in asking the “who, what and why” questions. Simply and politely rebuff them and report on your progress in getting things wrapped up. You DON’T need to tell anyone where your career is taking you next. Your boss is human and might be naturally curious, but don’t you think that if he or she REALLY had your best interest in mind he or she would have had this interest sooner than the day you resign? Simply focus on that new job, that new career, the excitement of those new job challenges. Sure, one door is closing, but the excitement of the new door opening is what should have your attention on now.

Recruiters: If you would like to have a PDF version of this article to share with your candidates as a hard copy, via email, or to post on your website, plus receive the 4 support articles we use with this, just email JEFFERSONGROUPCONSULTING at AskJeff@JeffersonInc.com and we will email these items to you promptly.
Copyright © 2006, Jeff Skrentny & JEFFERSONGROUPCONSULTING

TFL archives

Answering the ‘Tell Me About Yourself’ Question: A Candidate’s Guide to Making a Great First Impression While Interviewing



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Let’s face it, interviewing is stressful enough without having to answer stupid interview questions.

But unfortunately, many interviewers, because of habit, lack of preparation time, poor training, or yes, even laziness, often ask stupid questions. Of those, one of the most challenging is the oft used “Tell me about yourself” interview opener.What most candidates ask me about this insipid interview question is: “What do they want to know?”

They want to know about you the candidate as a potential employee. They don’t want to know about your family, your last vacation, your hobbies, your religious beliefs, that you like the Cubs, or that you are a proud member of AA. Yes, I have had candidates give each of those responses to the infamous “Tell me about yourself” question. I don’t recall any of them ever getting hired by the employers who interviewed them.Interviewers also think it is improper, a sign of your lack of preparedness, or even rude, for you to answer their “Tell me about yourself” question with a question of your own like, “What would you like to know?”

If you are prepared, and seriously thinking about making a career change, you will have a prepared and thoughtful answer to this question BEFORE you begin interviewing.Why? I am glad you asked, and I think one example should convince you I am right.Let me share just one story about this opening interview question that cost a candidate a job she REALLY wanted. It is a perfect illustration to make you understand why you must plan a response for this question whether you are asked it or not. The scenario was this: The candidate was a financial services professional, her recruiter had a financial services client that was looking to fill a VP position for a 125k base + 25k bonus. The candidate had an ideal background and skill set, and the client thought she was a perfect fit. The candidate knew the client and was thrilled to interview with her. The client joked that when the candidate came to the interview the recruiter should send the candidate with an invoice for the fee, because they thought they might make her an offer on the spot.You can more or less guess how the story ended. The candidate didn’t get the job, but please pay attention as to why, because that is the part of the story that matters most.

To start the interview the candidate was asked the dreaded “Tell me about yourself” question. Thinking that it was an inconsequential icebreaker question, she retorted, simply intending to cause an opening chuckle, “Well, as you can obviously see, I am 15-20 pounds overweight.”She was only joking!

Yet, due to the impact this answer had on the client, for all practical purposes the interview was over as soon as she said this. That “amusing” answer to what the candidate viewed as a seemingly innocuous question convinced the employer that this $150k VP had an image or low self-esteem problem.

Despite the recruiter’s insistence that it was just a joke, the employer declined to make the candidate an offer. The retort was just a joke! But not really. It was no joke to the candidate who lost the $150k dream job. It was no joke to the recruiter who had invested so much time in finding the employer this ideal candidate. This candidate attempted to humorously break the ice, but the interviewer misinterpreted the response to a stupid question, and became convinced the candidate was not VP material.

This whole fiasco could have been avoided if the candidate had just been taught a very simple formula for answering this question. Sure, we know this question is a stupid and unnecessary one with which to begin an interview. But because interviewers open interviews with this question, candidates need to know how to respond to it intelligently. The formula I’ve learned has worked wonders for hundreds of my candidates, and those of thousands of recruiters I have shared it with over the last half dozen years.Many, in fact a sad majority, of interviewers open with some form of the “Tell me about yourself” question. It would be an easy question to answer if candidates answered with a prepared and well thought-out initial marketing statement of themselves and their skills, which are applicable for the open job. This sounds pretty straightforward, but few of the thousands of candidates I have interviewed in the last 15 years have EVER been able to answer this question in this intelligent manner.

The best candidates typically respond with a narrowing question like: “What would you like to know?” But let’s get one thing straight: It is extremely poor form to answer the opening interview question with another question. Yet, that is how the BEST candidates do typically answer this question, due to its ambiguous nature. Though it seems to be a logical approach, you must prepare to do better.Candidates must teach themselves to answer this question with a three-part, pre-planned marketing statement that can more or less be reused from interview to interview. Part one of that three-part marketing statement is always a one-sentence summary of the candidate’s career history. For example, let me share with you a former candidate’s opening sentence:”I am a five-year veteran of LAN/WAN Admin and Systems Engineering with substantial experience using Novell, NT, Cisco, and Lotus Notes/Domino.”You get the picture; your whole career needs to be condensed into one pithy sentence that encapsulates the most important aspects of your career, the aspects that you want to leverage in order to make your next career step. Few candidates seem to be able to condense a career into one sentence, but it must, and can be, done. Ask any recruiter for help here, this is what we do.

Part two of the pre-planned marketing statement will be a one-, maybe two-sentence summary of a single accomplishment that you are proud of that will also capture the potential employer’s attention. It immediately follows your initial career summary sentence from above. This accomplishment should be one that the employer will be interested in hearing, one that is easily explained or illustrated, and one that clearly highlights a bottom line impact. When done correctly this will build interviewer intrigue about the accomplishment so that they inquire further, giving you an opportunity to further discuss a significant career success. The above candidate’s accomplishment statement was:”Recently, as a long-term contract employee at a local regional bank, I learned they were about to install Lotus Notes/Domino and were planning to use outside consultants for the project. I let them know I had done a similar installation at my last assignment, outlined how we could get the job done with in-house staff, and successfully completed the install for $55-65k less than it would have cost with outside consultants.”

Part three, the final piece of the marketing statement, is probably the most fluid piece. It needs to be a one-sentence summary of specifically what you want to do next in your career. The reason this third part is difficult is that it needs to specifically address what you want to do next, AND it needs to change from interview to interview to make sure it matches exactly what the INDIVIDUAL employers will be interviewing you for.

Continuing with the above example of one of my past candidates, two of his final sentences, which were used for two different employers, follow:”For the next step in my career, I would like to move away from contract work and find myself as a direct employee of a large firm where I could join a substantial IT team and be involved with a group that focuses on email and network security applications, while having access to the knowledgebase that would come with a large, diverse IT group.”

But for a second employer, this ending was significantly altered because of the candidate’s multiple interests in differing opportunities, to:”For the next step in my career, I would like to find myself as a direct employee of a small to medium sized firm that was looking to hire an in-house IT generalist so I could continue growing my career by getting exposure to multiple IT areas, such as networking, help desk, security, and application issues for the users of the organization. As the firm’s IT needs grew, I would love to apply my past team project management skills to managing the second or third members of a small but growing IT team.”These were two very different endings that perfectly matched two very different employer needs. Clearly you can see why the first ending wouldn’t have worked for the second employer or vice versa. With some simple revising, the candidate made sure that each employer heard that they were interested in doing exactly what the employer was interested in hiring them for. That revising is what makes the third piece fluid and sometimes challenging, as candidates don’t always see the need for being this specific from job interview to job interview. Most tend to be generalized, hoping that a shotgun approach will work. But it is the rifle sharpshooters, those who get specific in what they want from interview to interview, who get the best results.

With some simple planning BEFORE an interview, you, the candidate, will quickly realize the benefit of a targeted third sentence in these pre-planned opening statements, as employers feel you are perfectly suited to do just the job they are interviewing you for.If you take the time to prepare this way as a candidate, it will be apparent to an interviewer that you are a prepared and serious candidate right at the beginning of the interview when you answer the “Tell me about yourself” question with this memorized, brief marketing statement, which combines a career summary, an exceptional accomplishment, and employer-specific career goal as in this example:”I am a five-year veteran of LAN/WAN Admin and Systems Engineering with substantial experience using Novell, NT, Cisco, and Lotus Notes/Domino. Recently, as a long-term contract employee at a local regional bank, I learned they were about to install Lotus Notes/Domino and were planning to use outside consultants for the project. I let them know I had done a similar installation at my last assignment, outlined how we could get the job done with in-house staff, and successfully completed the install for $55-65k less than it would have cost with outside consultants. For the next step in my career, I would like to move away from contract work and find myself as a direct employee of a large firm where I could join a substantial IT team and be involved with a group that focused on email and network security applications, while having access to the knowledgebase that would come with a large, diverse IT group.”

Clearly you can understand how the candidate who opens with this type of prepared response to the “Tell me about yourself” question will make a significantly better first impression than a candidate who responds by answering, “What would you like to know?” or worse yet, “Well, as you can obviously see, I am 15-20 pounds overweight.”

Plus candidates who prepare in this manner are typically more confident at the interview’s start, make a substantial and positive verbal first impression, give a clear indication of their interest in making a career move, and force the interviewer to get past the icebreaker questions to the parts of the interview that will help both parties begin the process of seriously determining if this is a solid match. As you can see, there is a great deal of bang for your preparation buck.

Clearly these three simple steps summarizing what your experience is as candidate, sharing an impressive career accomplishment, and then summarizing what would be an ideal next career step for you, one that matches what the employer is looking to hireare the keys to beginning your interview with a competitive advantage.

Candidates who take the time to do this significantly improve their initial verbal impression, get their interview off to a confident and focused beginning, and more often than not get called back for second interviews, or better yet, for offers of employment with employers who are impressed.

TFL archives

Negotiate Unexpectedly



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Our problem begins before we even start. We have a disposition towards negotiation that sets us up to fail. Not to mention how predictable we are as an industry. We meet them in the middle; we allow them to talk us into yearlong guarantees; or even 15% fees. What are we thinking? We can’t make a living like that.So what is to be done?First, we need to change our approach. Most of us view negotiation as conflict. Conflict is something that makes us react with stress. Stress sets most of us up to fail. For many recruiters negotiation has come to mean failure, because we don’t think we can succeed. Negotiation is not an EVENT, it must become a PROCESS, one we learn to enjoy. That will give us an immediate advantage as we negotiate.Second, the classic North American goal of a “win-win” solution needs to be trashed. For many who negotiate in North America, “win-win” means one party makes the other feel like losers, or unequal partners, after which THEY suggest THEIR “win-win” terms. This negotiation technique has come to be improperly used by all but the most skilled consultative negotiators. Stop fumbling around with this approach. Stop using this trite meaningless term.Third, and finally, once we have these first two principles understood, we must stop being so predictable and start NEGOTIATING UNEXPECTEDLY.Where to begin? Even though the first edition is now more than 20 years old, I like Roger Fishers and William Ury’s Getting to YES. Of course I know not everyone is going to rush out and get the book. So let’s go back to Selling 101, the basic sales primer class.All sales people, no matter what they sell, anywhere in the world, sell only four things: Themselves, their Service (or Product), their Company, and the Fee. If we do a good job selling the first three things, then the fourth item, the Fee, in theory, should sell itself. We also know that as much as 60% of a business-to-business transaction is decided on one issue: how you sell yourself. By aggressively gathering references you can make sure you can sell yourself in a manner that is superior to your competition, because your references detail your success. With references in hand, we must then prepare pitches on Service and Company which focus on process, past success, and bottom line results to ensure an attentive prospect. This is critical.With Self, Service and Company presentations done, the fee question will now have to be addressed. Whether this happens on the phone (always our preference), or in a face-to-face client visit (which this recruiter would recommend against), what you do after the fee presentation often makes or breaks you.Of course the first step is to simply outline what your standard fee is. Next, EXPECT objections, expect negotiation. This is what SHOULD happen after your fee presentation has been made. Often recruiters are genuinely surprised when this occurs. Why? This is the buyer’s JOB. This is a normal part of THEIR process. Still, we often react with surprise as if we have somehow been insulted when they object or negotiate. Being surprised can put us in an emotional and intellectual position that puts us on the negotiation defensive.We must break this chain of events by anticipating fee objections or negotiations. We can have a significantly more confident response if we have planned, and then make, strong presentations of Self, Service and Company, which employ our references. We must understand we will almost always need to negotiate with our prospects because fee seldom sells itself.Finally, if you don’t believe in what you are selling, it is unlikely you will succeed. If you don’t believe you are worth your fee, it’s hard to sell it. You must have a fundamental faith in the price and VALUE of your service and fees, or no negotiating technique will help.Now we understand that fee negotiating is GOING to happen. It won’t be a surprise. So what’s next? We must work to make our negotiation a PROCESS versus an EVENT.Let’s think about the types of objections we might hear. I am going to choose to ignore the objection where they simply say they don’t use our services. I don’t believe them, and figure I haven’t sold myself, my service and/or my company convincingly; or I shouldn’t be wasting my effort with them because they are not a serious prospect.Three typical price objections I hear with great regularity from serious prospects are:

“We have a company-wide fee maximum of X percent or dollar amount.”

“Your competitor down the street charges X percent or dollar amount.”

“We don’t have to pay fees that high.”

How do most of us respond to those three typical objections? To these objections, and the host of permutations that are similar, we often respond in one of three typical ways. They are:

“Let me talk to my boss or manager and see what we can do.”"OKAY,” or “Let’s meet in the middle at X percent or dollar amount.”

“NO,” or “We can’t do that.”

All three responses are inappropriate at this point in the negotiation process. The first means I am headhunter peon and can’t even do my own negotiations. The second means I don’t believe in my service and would have given you an even larger discount if only you had asked. The third suggests I am a tactless negotiator and can only think to respond by walking away from your objections by saying “no.” Those who get into a debate by “overcoming objections” with a string of somewhat accusatory questions and responses, hoping to wear the buyer down into an agreement, seldom position themselves better.Instead, we must throw all the above out the window. We must continue our negotiation as a PROCESS. My process begins with an attempt to disarm their price objection by turning the focus back to the “Self” and “Service” portions of the presentation, and their VALUE, with this type of a response:

“I would like to consider what you’ve suggested, and I would like to get back to you on a specific price after we’ve had a chance to crunch the numbers and look at the ROI. After crunching the numbers, looking at what this partnership will require, and examining the ROI, we can make sure we’re able to do this work successfully while remaining a successful, profitable and competitive organization. So while we’re on the phone (while we are together) let’s focus on your needs, our capabilities and the partnership potential that exists. After evaluating your requirements and process, we can develop a game plan for creating a mutually beneficial partnership with one another.”

It is my experience that a prospect will respond in one of two ways. One group of prospects will insist on the resolution of price before investing any additional time with you. They will make no additional investment of time or energy with you until the price is determined. These are PRICE buyers, and I prefer not to do business with them, if at all possible. That doesn’t mean I don’t, it just isn’t the type of client to rely upon to build a strong and thriving business.The second group is the group of buyers I am after. They will continue to listen, they will continue to invest in learning how to partner with you, and they will make a final decision on you and your service based on the VALUE offered, of which price is just one component. I refer to this group as VALUE buyers. This is the group I covet as business partners. They treat me as a partner, want me as a partner, and they find the consultative knowledge I have important to their success, and the success and development of their entire organization.This approach makes negotiation a PROCESS that is going to take more than one interaction to conclude. Perfect! Now, before I “crunch the numbers,” and determine the “ROI” and call them back with my fee quote, I nurture our interaction by sending some additional references; by sharing my standard contract with the fee numbers blank; or by emailing blind resumes of existing (or past) candidates, so they can see what I can potentially bring to the process. I never do these all at once. I want us to take small confident steps forward to foster continued interaction, and thus learning about each other. From them I might ask to review blind resumes of two or three of the best hires recently added to staff; company literature, samples or promotional material for potential candidates to review; the job descriptions for positions they might want us to fill; and/or a blank company application if they use one. All items designed to continue our interaction together as we get to know one another.Additionally, I strongly encourage a client visit, if I am not already on one. The goal is to engage prospects in a PROCESS of investing in you, to help you succeed for them. The more they invest in you upfront, the more likely it is that their need is enough that perceived VALUE, versus specific PRICE, is the reason they will partner with you and use your services.Once this PROCESS is initiated, you will need to specifically address price. I tend to bring it up after following up on one or two of the above issues. I never want to call and make money the sole reason for my call. For example, I might call back and say,

“I have had a chance to review the resumes of those three most recent hires you shared with us, have you had a chance to review the blind resumes we shared with you?” As we work through these items, almost as an afterthought I will add, “Oh, before I forget, we have crunched the numbers and looked at the ROI to complete this search (project) and the fee we would like to propose for this project is _______.”

Of course, what all of you want to know is what FEE we quote. Before I tell you what we quote, it is important to see how we have worked through this PROCESS. Remember, we presented SELF, SERVICE, and COMPANY. When price was finally discussed, we stated our standard fee and expected a price objection or some negotiation. We then attempt to disarm that negotiation with an acknowledgment of what was stated, followed by a promise to investigate price and return a quote. We are looking to see if the buyer responds as a PRICE or VALUE buyer. Especially if they are a VALUE buyer, we engage them in a PROCESS where we invest a little time and energy in each other before our partnership gels. Only then do we get back to them with a specific fee quote.This is vastly different from the negotiation most recruiters do. My process requires a few phone calls or emails, or both, giving me additional opportunities to build rapport, and to understand my prospect and what they consider as the keys to a successful partnership with a recruiter. This PROCESS aligns me, more often than not, with buyers who consider VALUE, at least at some level, more important than just PRICE. But even a VALUE buyer will need to know what it is going to cost. When we do finally present a specific fee proposal, we find prospects have one of three standard replies to whatever price we quote. They are:

“Let me talk to my HR Director or Department Manager”"OKAY,”"NO,” or “We can’t do that”

Look familiar? It should because this process has turned the tables, and we find the ball in our court to make the next move. We are now in the position to determine if this is business we want. Is this just a PRICE buyer pretending? Is this the true decision maker or do we need to be selling to someone else? We can determine if we will get an appropriate return on our investment for the work required. It is a beautiful thing, this process.But just what price do I quote them? I NEGOTIATE UNEXPECTEDLY. After crunching the numbers I will usually give them a FLAT FEE for the search, based on the salary range that is typical for the search they have open, typically taking 6-8% off my standard fee at a salary near the 2/3rds point in their salary range.Do what?For example, on a $45k-$55k search, my standard fee would be 30%. The 2/3rds point in the salary range is about $52k. The standard fee for that starting salary is $15,600. After taking off 8% from that $15,600 standard fee total, or $1248, the flat fee I would propose would be $15,600 less $1248 or $14,352. I would go on to tell my client that as long as the hire was made at a starting salary between $45k and $56k, the fee would remain $14,352. Even if they did hire at 56k, my fee dollars are still 25.6% of the starting salary. If they hire at 49k, my fee is 29.3% of the starting salary. These are numbers that I can live with.Notice that none of my numbers are a percent of salary after my initial presentation of the standard fee. I ardently suggest moving away from that predictable business model. That way you have more options than 30%, 25%, 20% and 15% fees we have made so common. Are there no numbers in between? Also note that none of my numbers are round numbers. I never end a price proposal number in 5, 9 or 0. Quotes ending in 5, 9 or 0 look random and don’t suggest that I actually “crunched the numbers.” I learned this practice of negotiating unexpectedly from Barbara Marchetti years ago, and it works. It works wonders.Buyers are often so concerned with how I came up with my price, that they don’t object any further. Additionally, I have found that if I give them a bit over $1000 off, and make sure they know this, I cross some sort of psychological barrier as to what a “lot of money” is for most buyers, and they think I am giving them a fair deal. Regularly the first question I get when I make a fee quote is “How did you come up with that?”My response?

“After looking at the ROI we need to be a successful, profitable and competitive organization, and the investment required to make sure we complete your project successfully, successfully enough to earn your letter of reference, we determined your quote. It is my hope that we can now get this in writing and get to the work at hand to solve this hiring need, as we continue to develop a mutually beneficial partnership.”

I can’t tell you this works all the time. But it works often, AND gives me integrity while teaching me more about my prospect than I would have learned by simply agreeing to their terms. It’s a better approach than giving them the standard fee objection rebuttals, which merely turns into a useless debate, and it is also far superior than agreeing to meet them in the middle between my 30% fee, their 20% fee cap, only to reach a 25% fee which they were aiming for all along. Taking these approaches I learn NOTHING about them. Plus, this PROCESS is FUN, and much more educational, with more rapport building opportunities, than the TYPICAL industry models.Maybe that, in the end, is the real key. By working this PROCESS, engaging them with an investment of their time, information and energy in my services, before quoting them a price, then NOT using round numbers when I do quote a price, I get fewer objections, and more “OKAY”s. It is an unexpected approach, and that gives me an edge. An edge that allows me to focus on doing what I prefer doing: Recruiting and completing searches in an attempt to build lasting client relationships. Isn’t that where you’d rather spend your time?Copyright ? 2002-2003, Jeff Skrentny & Jefferson Group Consulting