Whenever I am at a business, and the front office staff are unprofessional or disrespectful, I don’t blame the staff themselves. Usually attitudes for the company are formed at the very top of the organization. If the senior executives are mocking clients or lack appreciation for clients, that attitude will trickle down. Conversely, if senior executives demonstrate genuine respect for clients and staff, that positive attitude will spread through the organization.
So, what attitude are you spreading to your staff? How is this attitude affecting your clients?