This post’s inquiry comes from Coy Fite:
What should one say and do if a mad target company’s attorney (a company you’re recruiting from) calls or corresponds that you should “cease and desist”… not call their employees? A company could take legal action, I assume.
We’ve gotten similar calls in years past, and may again in the near future. I want to know how to respond if and when it happens. And how might one defend oneself in this situation?
I appreciate your help. Your advice has been helpful over the years…I still have copies of a couple of your books from 25-30 years ago and have enjoyed your articles in the Fordyce Letter for years.
…and we appreciate hearing from such a long-standing member of the Fordyce family! So glad you’ve benefited from our help, and now we can help many more.
Irate employers have been trying to stop recruiters from sourcing ever since the first recruiter sourced. Fear and anger are counterproductive responses.
Let’s script a reply. (No, it’s not “You’re either a client or a source!”):
Our business provides a valuable service to our clients, as you undoubtedly know. We don’t get paid to search for those who are unemployed. So let’s get real:
Your premise that we’re stealing your people is based on two fallacies. First, no recruiter can “steal” someone who doesn’t want to be “stolen”. Second, they’re not “your people.” They’re intelligent, career-minded, free agents who will make their minds up after careful reflection about their futures.
Perhaps you should be using your management time in positive ways to reduce employee turnover. This includes motivating and engendering loyalty in your employees. Erecting a very visible fence only makes the grass look greener on the other side.
The morale of employees suffers when they are shackled. That’s why the lowest amount of productivity exists in countries with the least personal freedom. In fact, the strictest employers make the best sources for us to recruit qualified candidates.
The U.S. Chamber of Commerce surveys consistently reveal that employees want the following things from their employer (in order of importance):
- Job security
- Competitive pay and benefits
- Inclusion in the decisions affecting their job
- Interesting work
- Pleasant office surroundings and coworkers
- Promotion and development potential within the company
- Sympathetic understanding
- Fair performance evaluations
We have an anonymous survey we can do for you at no charge, asking whether your employees think your supervisors:
- Ignore their achievements
- Criticize them too often
- Fail to do their share of the work
- Review, give raises, and promote equally
- Discipline firmly, fairly and consistently
- Set a good example
- Assign, delegate and monitor work realistically
- Encourage them
- Support them
- 10. Reward them
Would you like us to administer the survey professionally for you? Again, at no charge. It would help you identify morale problems so you can address them. We’ll even suspend any recruiting for 90 days so you can work on correcting them.
What’s it worth to you for us to weed out your “deadwood”? Your malcontents?
We’re doing it at no charge, but we should be charging you a hefty outplacement fee!
Would you just prefer that we place a very specific Internet job posting, classified ad, or how about if we rent a local billboard to recruit your people? These public ways of recruiting are perfectly legal and very effective. Or maybe we should just distribute flyers in local parking lots and restaurants.
So there you have it. Use all or whatever parts of this script you like, but use it well!
If another Fordycer would like the legal theories used in employee R-A-I-D! cases, send me an e-mail to firstname.lastname@example.org, and we’ll hit it in an upcoming JOC.
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