Welcome to The Fordyce Letter:

The Fordyce Letter

Straight Talk for the Recruiting Profession


The Business of Recruiting

Experts vs. Thought Leaders



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Scott Ginsberg, AKA the Nametag Guy, is a well-known author and speaker. He started wearing a nametag 24/7 as an experiment in creating more ‘warm’ encounters with others back in November, 2000, and hasn’t missed a day since then. In fact, he even had his nametag tattooed on his chest. Scott writes about business networking, being approachable, how to make a name for yourself, and has been dubbed “The Authority on Approachability.” In 2008, he was voted as St. Louis’s “Young Entrepreneur of the Year,” by The St. Louis Small Business Monthly. (he lives in St. Louis) Most importantly, he is a straight-shooter and he talks about some topics that most other people wouldn’t touch because they’re afraid of offending someone.

Scott Ginsberg is one of my favorite writers. In fact, he recently sent me an autographed copy of his book, Stick Yourself Out There, pretty much because I ‘fan-girled’ all over him. I’m in the process of reading it now and will happily share my book review with anyone who is interested once I’ve completed it.

Ginsberg wrote an article yesterday called 10 Strategies Stop Acting Like an Expert and Start Being a Thought Leader. This is a topic that keeps coming up in recruiting circles and I felt it would be a great discussion topic here. Scott’s thoughts on experts:

“With the right tools, the right resources and the right strategy, pretty much anyone in the world could position herself an expert (on anything!) in about a month. Which brings me to my thesis: Experts are morons.

Fordyce Forum

Fordyce Forum 2011: Call for Presenters



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We are beginning to make preparations for the 2011 Fordyce Forum, which will be held at the M Resort from June 1 – 3, 2011, so mark your calendars! As part of the prep, we would like to get your thoughts on whom you want to hear from! If you have a recommendation for a presenter or a session topic, please email it to amybeth@fordyceletter.com. As well, if you are personally interested in presenting, please submit your interest along with a topic idea and links to prior presentations (podcasts, videos, etc.). Any media you can provide to show us past presentations will be helpful. We will evaluate each submission thoroughly and begin making speaker selections shortly.

Thanks, and hope to see you in Vegas for Fordyce Forum 2011!

Interviews

Prepping Candidates and Taming Hiring Managers



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Most candidates — even high-level executives — need to be prepped before the interview. The reason for this is obvious: they all think they’re great interviewees. Most aren’t. Making matters worse, the hiring managers they’ll be meeting think they’re endowed with some special instinct that allows them to accurately assess candidate competency. Most aren’t.

Since I don’t like to present great candidates who get inadvertently excluded for dumb reasons, I need to prep both my hiring manager clients and my candidates to increase the likelihood the candidates are appropriately and accurately evaluated. This way I don’t have to do searches over again and rely on luck to make placements.

To be taken seriously on this point I had to write a book: Hire With Your Head. Basically it describes a process on how to get hiring managers and candidates on the same page. From the hiring manager’s perspective, it’s describing the work as a series of performance objectives required for on-the-job success. (I refer to these as performance profiles.) From the candidate’s perspective, it’s having them describe a comparable accomplishment for each performance objective. For example, let’s assume the job required the new product marketing manager to develop and launch 25 new iPad apps over the course of the next year. During the interview you’d ask the candidate to describe in detail some comparable product-marketing-related accomplishment. I suggest spending 10-15 minutes getting lots of details for each accomplishment. (Here’s my one-question interview article I wrote for ERE in 2001 on how to do this.) These performance objectives can be split among the hiring team; then, during the collective debrief, the team can rank the candidate on how well the accomplishments compare.

At least that’s the theory. In the field other things happen to mess up this plan.

Closing, Technology, Weigh In!

Need help closing a sale? There’s an app for that!



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Let’s say you’re in the middle of a batch of marketing calls. You’re smiling and dialing, wheeling and dealing, spinning and grinning. You get a new prospect on the line and they like your MPC. You talk through your candidate’s skills, walk them through the fee agreement, when suddenly… you’re hit with an objection. You’re trying desperately to close the deal, but your mind is drawing a blank. What do you do?

You whip out your iPhone. There IS an app for that.

Earlier this month, Cardone Training Technologies Inc. released its CloseTheSale app on iTunes. CloseTheSale is a complete list of closing lines from Grant Cardone, international sales expert, sales trainer, sales motivational speaker and NY Times best selling Author. According to the app description, “Every situation from, “I need to think about it”, to “price”, “affordability”, “budget”, “third parties”, “terms”, “payments”, “down payment”, “difference”, “the economy”, “never make rash decisions”, and every conceivable stall you will ever hear is covered here.” Check out these screenshots from the app:

In this day and age where nearly everything we need or want is available at the swipe of a finger, I have to think that while convenience is great, is it dumbing us down regarding basic skills? What do you think?

Editor's Corner, Industry News

Hiring, the Economy, and the Human Body



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The Washington Post recently ran an article discussing the cautious attitude with which businesses are still approaching hiring, even though profits appear to be on the upswing. According to the article, “Corporate profits are soaring. Companies are sitting on billions of dollars of cash. And still, they’ve yet to amp up hiring or make major investments — the missing ingredients for a strong economic recovery.”

Instead, it appears that companies are busy making up for the fixed assets they had to scrimp on last year and investing in things like new furniture, equipment, and so forth.

ABC News ran a similar story at the beginning of August. The Jobs Report that came out in July also showed a slow-down in hiring: in the private sector, employers produced just 71,000 new jobs in a country where 14.6 million people are looking for work. What’s going on? According to Wall Street Journal reporter Jon Hilsenrath, what’s happening here can be boiled down to one word: uncertainty.

I believe that what is going on can be explained by simply taking a look at how the human body handles stressful situations.  

Interviews, Weigh In!

When Should Salary Be Discussed?



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In a recent discussion, an unemployed job-seeker shared that she had been on five interviews and was certain that she wasn’t offered a few positions because the salaries they were offering were lower than what she was making at her previous job. She had concluded that the companies were most likely wary of hiring her at a lower wage, for fear that she might leave for a higher paying position once the economy improved. Frustrated, she asked for help on how to approach the delicate topic of compensation for future opportunities.

There were responses coming from all kinds of perspectives for this inquiry:

  • “Remember that salary requirements should never be spoken about in first interviews (provided you know that there will be a 2nd or 3rd round of interviews). Unless the employer brings it up in the first interview, don’t bring it up.”
  • “Start by being honest with yourself, why are you taking a step back? Are you going to bolt when something better comes along. You need to research the position you are applying for and tell them that you are aware of the difference in salary. You need to look at the role and state honestly why you want it and what you could do for them.”
  • “Generally candidates try to deflect discussions about salary and benefits until they have been offered the job and persuaded the interviewers that they are ideal candidate for the job. Smart candidates will do everything to avoid answering direct questions about salary and benefits. Try to bring him back to the parameters which he is looking for and put emphasis on your your suitability for this job.”

This is a tricky topic these days with lots of job-seekers putting themselves up for positions that are a level or two below them simply because they need to make ends meet. There is always the possibility that these candidates will cut and run once things improve, but this is also a very real situation that doesn’t seem to have any one agreed-upon answer.

There are really two issues here: interviewing for positions that are a notch or two below one’s current level, and discussing salary during the interview process. Would you send a candidate to interview for a position that was below his or her current level? How do you advise your candidates on when to discuss salary? Weigh in with your thoughts below.

Closing

Getting To The Bottom of the Rejected Offer



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How did it come to this?

The resumé was great, the cover letter perfect. The interview went well. After the candidate was placed in front of the client, both sides raved to you about how well it went.

Really, the other candidates just seemed like they were going through the motions.

And so the offer is made. And rejected!

“But…but…but…” is your considered reply. “You love them. They love you. What’s wrong?”

At this point you slip into objection mode to be ready for the answer.

You’re getting an unexpected promotion? “Well, congratulations… if that’s really what you want.”

You’ve been made a counter-offer? “Well, let me give you some highly discredited statistics that have been floating around recruitment for years.”

You’ve decided you don’t like the extra ten minutes travel / puke-coloured company shirt / half hour lunch break / compulsory annual conference in Tahiti? “But we discussed this…”

Where did you go wrong?

Sometimes, it’s not your fault. It really can be something out of the blue.

The Business of Recruiting

How Will You Emerge…This Time?



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Most senior level executive recruiters have now experienced more than one market downturn. In order to make it through these lean times many recruiting businesses are forced to adjust their business model in order to survive. These adjustments include terminating staff, adjusting prices, and creating new services. However, when the markets rebound many recruiters rebuild their older, traditional model.

So how will you emerge when the market rebounds?

The Tradition

From the client’s perspective, the senior level executive recruiting model hasn’t changed much over the past four decades. Fees remain about the same, roughly one-third of the hire’s first-year total cash compensation. Average time-to-completion remains around 120 days. And perhaps most telling is that the average successful completion rate remains just under 70% at most big-brand firms.

Even as technology developments have opened access and streamlined the ability to identify and track targets, the internal execution model at most firms remains exactly the same as it was decades ago: Rainmaker recruiters generate business and serve in the lead role on many search projects while a support staff consisting of junior recruiters, researchers, and assistants serve in key execution roles.

During peak conditions in the market, rainmakers may manage as many as ten active search projects, and the firms create a bulging support team to serve them. In these good times individual search profit margins can easily reach 65%, and for small firms it sometimes gets as high as 85%.

Recruiter, Meet Adversity

So, what happens when the market drops? Firm operators know people costs far outweigh the other expenses, so the focus is initially on staff reduction. At most firms the support ranks are the first to get thinned.  After all, these individuals cost the firm money while the rainmakers make money for the firm. After the support staff is reduced to bare bones, firms move on to remove unprofitable recruiters. With empty offices and empty desks, firms usually limp along until the market rebounds. During this period you’ll hear all kinds of rumors and stories about desperation among recruiters, including super-low fees, lower-level search work, research-for-hire, and even freebies. (In desperation, imagine what one would say or do when the quicksand is up to their neck.)

Fees, Relationships, Weigh In!

Appropriate Valuation Breeds Loyalty… Or Does It?



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When I was interviewing for my last job (prior to joining ERE), my soon-to-be boss and I started discussing compensation. At that time, the position I was interviewing for was a contract role, and thus my compensation would be at an hourly rate. I shared where I was compensation-wise in my most recent job, which was a salaried position, and we worked out where that would be hourly. My soon-to-be boss then told me something that stuck in my head – paraphrased, he said:

“I’m going to get you as close to your current compensation level as possible. I know lots of employers will low-ball a job offer and then attempt to meet you halfway, but I don’t play that game. I think it starts the new relationship off on the wrong foot to haggle the cost of hiring someone whom you know you want to work with. That being said, whatever hourly rate I come back to you with is going to be the highest amount I’m able to get approved… cool?”

Two important factors need to be considered here of course:

  1. I knew my soon-to-be boss prior to this process, so there was an existing trusting relationship there. I already knew he was a guy who would be true to his word.
  2. I was honest with the amount I shared with him. I didn’t inflate where I currently was compensation-wise, and he knew that.

The amount he came back to me with was more than acceptable to me. In fact, it was a slight increase to where I had been previously. I like to believe that honesty played a huge role in the end outcome for that job, and the trust between us meant that everyone ended up happy.

Last week, Seth Godin posted an article on his blog called “The right price the first time“. The opening line of this post states:

“The way you price expensive transactions is going to train your partners and customers in how to behave.”

Social Media

Is There Life After Twitter?



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Back on July 1, Amybeth Hale posted about a recruiter named Jerry Albright who’d decided he’d had enough of Twitter.

I caught up with Albright on the phone to ask him whether his decision to give up on tweeting was a good one. We also discuss:

  • The sky-high expectations of new Twitter users, and social media users in general
  • Whether Twitter is work or personal
  • The convergence of Twitter, Facebook, and LinkedIn
  • Whether you really need to quantify your social media efforts

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