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The Fordyce Letter

Straight Talk for the Recruiting Profession


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Getting Back to Being Busy



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Editor’s note: Carolyn Thompson is a scheduled speaker at Fordyce Forum 2010 in Las Vegas this June.

I can’t remember the last time I had five placements in one week.

As a member of the Pinnacle Society, I challenge myself to have, or be involved in, at least one transaction each week resulting in between 50 and 80 placements a year. Last year I worked hard to hit my minimums, but this year I’m already exceeding my targets.

In my “back to basics” methods, I have been putting in more hours on the phone and in-person meetings than ever before. This leads me to mention activity levels. People ask me all the time, how is it that you bill so much? Focusing on these revenue-generating activities each week helps me exceed my target sales and revenue:

  • In-house candidate interviews
  • Job orders
  • Candidate send out interviews at clients
  • Meetings

In-house candidate interviews:
Getting to know each candidate, creating a one-on-one connection, goes a long way toward helping them find a job, especially when they are struggling with the job search process. I try to personally interview four people every day, either in-person or by phone. The majority of my work is locally based, so I am lucky that I can connect with people in person, although for distance searches I utilize my webcam to form a unique bond at the outset. This enables me to better inform candidates about my expectations of them and what they can in turn expect from me as a recruiter.

Using the candidate’s recent interviews as a launching pad to learn what they liked and didn’t like about where they interviewed often opens up a line of communication that helps you learn what is, and isn’t important to them, enabling me to be more efficient on their behalf.

Job orders:
Seem simple enough, but many companies don’t want to pay fees unless they absolutely have to. In these cases, market candidates who are a great fit for the company and the opening they have, but make SURE you come to a WRITTEN mutual agreement on the fees BEFORE anyone crosses their doorstep. Activity levels will vary by specialty, but generating 1 to 3 new job orders a week is a great goal to aim for in any industry.

Candidate send out interviews:
Whether they are phone interviews, breakfast or dinner meetings, or actual on-site interviews, this is the most important step to getting the offer. Each step of the interview process is important so attempting to have one candidate-client interview per day is an excellent goal. This could be a first, second or even third step, but it’s the ONLY step that will get you closer to an offer and acceptance.

Meetings:
Meetings are an important step when establishing relationships with candidates and clients. Again, whether it’s in person or via Skype, there’s no replacing the opportunity to put a name with a face. Your ability to make a personal connection with your clients will set you apart from your competition, who are focusing on fees.

I also count preparing the candidate for their client interview, or interview preps, as “meetings” in my weekly activity report. I learned years ago that no matter how much I planned, made great marketing calls, and even secured a signed fee agreement, if the candidate was not well-prepared for the interview, all my hard work was for nothing. I generally spend more time in the prep than the initial interview and often do them from home in the evenings so as not to be interrupted.

So how many activity points does it take to bill $1M?

You can easily calculate that based on your specific individual fees and number of annual transactions, but I aim for a minimum of 25 activities per week. That’s only 5 a day. I have a tried-and-proven worksheet that will help you calculate your average transaction and how that breaks down into value per activity.

If you’re interested in a hands-on activity, visit my website for a webinar I recorded that many people find helpful: Goal Setting for Recruiters.

Focus on activities so the placements will follow!

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Robert Walters Wins International Award



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Robert Walters, a recruitment firm with 37 offices in 17 countries, won in the category of Best International Recruitment Consultancy at The Recruiter Awards for Excellence, held  recently in London.

The independent panel of judges highlighted “the outstanding contribution” made by Robert Walters through its development of an Asia Job Index and the successes of its International Career Management program.

Two other firms, NES and Penta Consulting, received the Highly Commended category. Other finalists included Antal International, HCL, RP International, Tangent International, and Volt.

Here is the complete list of 2010 categories and winners.

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The Recruiter’s Liability for Wrongful Hiring: Injury BY the Candidate, Part 2



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Yesterday in part 1, we discussed “traditional indirect liability,” which covered who is responsible for the wrongs of the employee on the job. Today we focus on negligent hiring and strict liability.

2. Negligent Hiring

Employers are now being constantly sued for negligent hiring. This means the act of hiring an unfit employee, who then proximately (directly) injures another, will render the employer liable. As with misrepresentation, the issue becomes whether the employer “knew or should have known” about the dangerous propensities of the candidate.

This isn’t vicarious liability — it’s direct. And yours is too. The victim can name you for your negligent “consulting.” In some states he must — you’re an “indispensable party.” The employer won’t forget it paid your five-figure fee either.

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ExecuNet: Companies ‘Cautiously’ Considering Hires



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While nearly 75% of search firm recruiters report their clients significantly reduced executive hiring in the last 12 months, only 31% of corporate HR executives make the same claim.

What accounts for the difference? The split might be from companies assigning only the most difficult assignments or those too big to tackle.

An ExecuNet report says the competition for search assignments “will intensify as companies cautiously consider making additional hires” this year. Consider that:

  • 14% of corporations are not adding new executive-level jobs; 6% are not filling open positions; and 3% are eliminating them.
  • However, 21% of corporations are adding new executive-level jobs, and untapped opportunity is hidden in another hiring pocket: 56% of corporations are trading up with new hires for existing executive jobs.

The Executive Job Market Intelligence 2010 is based on simultaneous surveys of ExecuNet’s executive members and the search firms and corporate recruiters who regularly use its services.

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The Recruiter’s Liability for Wrongful Hiring: Injury BY the Candidate, Part 1



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On Monday and Tuesday we covered the known area of liability for injury to the candidate. Now we start another two-day series that goes into the unknown territory of liability when he injures someone else.

1. Traditional Indirect Liability

One of the most fundamental principles of law is the Latin phrase respondeat superior.

As it has developed, it means “The employer is responsible for the wrongs of the employee on the job.” No corporate defense lawyer argues about that — only about whether the “wrong” occurred “within the course and scope of employment.”

There is no limit to the number of “course and scope” fact patterns that can arise.

Was the act “authorized?” Was it “ratified” (impliedly accepted)? Was it “reasonable?” Was it for the “employer’s benefit?” Was it done during “working hours?”

The traditional “employment agency” had no difficulty here. If the fee was paid by the “applicant,” it was no great legal leap to show it was acting on his behalf. Even if the fee was paid by the employer, the alignment was with the applicant. But “clients” don’t see “applicants” — they see “candidates.” They’re judging a beauty contest, and you’re the modeling agency.

The alignment — your liability — runs to the employer.

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Jigsaw’s Fowler on Cold Calls, Passive Searches, and More



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Jim Fowler, founder and CEO of the online business directory Jigsaw, chatted with us following last week’s news of the $142 million proposed merger with Salesforce.com.

Jigsaw, best known in the recruiting community for helping with passive candidate searches, will pretty much stay the same.

“Salesforce recognizes that recruiters have played a huge and key role in crowdsourcing the Jigsaw database and don’t plan to change anything that is working!” he says.

Fowler says there are no bundle plans in the works yet, the Jigsaw brand and model will stay around after the merger, and Jigsaw will operate as a separate business unit.

It’s the “need for raw business card data” that enables recruiters to do a very specific title search.

“Jigsaw has well over one million unique titles. Many recruiters are used to working with data sets where there are a very small amount of ‘normalized’ titles. Being able to search by a very specific key word in a title can help narrow a search very quickly, which makes a search far more efficient,” he says.

“Having an email and a direct dial phone number is invaluable when recruiting a passive candidate. Another way Jigsaw can help is by setting a saved search on companies and seeing which employees are added and ‘graveyarded.’ Understanding the ebb and flow of employees from a given target company is critical information that many recruiters don’t take advantage of on Jigsaw,” he notes.

The Jigsaw website claims that 75,000 in-house and independent recruiters use its service each month, but the company says third-party recruiters likely account for “well over 50%,” with “certainly more” interest among independents than in-house recruiters.

Yet for those recruiters who do not need sourcing help, Fowler suggests that there is “much more” to a search than just sourcing, since “every recruiter needs to know who gets added and subtracted to a target company.”

Jigsaw, which has dealt with privacy criticisms over the years, “decided to change our privacy model because we felt it was the right thing to do,” he says.

“Even though we weren’t legally compelled to offer an opt-out model, we decided to do it so that the market would recognize Jigsaw as having the most progressive privacy policy in existence [as a BtoB data company]. We’re proud of these changes and hope the market understands that Jigsaw sets the standard in this arena,” adds Fowler.

Under the new privacy model, Jigsaw notifies by email every person who gets added to its database. The email explains what Jigsaw is and gives them a chance to remove themselves from the database.

“Interestingly, most choose not to do this because Jigsaw — alone among data companies — allows anyone to set preferences and provide instructions on their business card. These instructions tell salespeople, marketers, recruiters, etc. how to communicate with them. These instructions save EVERYONE time,” says Fowler.

The old system gave financial incentives to upload contacts, but Fowler explains that the cash-incentive system was never a big part of its model, nor was it very effective. A tiny percentage of members participated in this program, so it was killed after about a year.

“Many businesses, and especially recruiters, need a constant source of fresh, accurate data to run their businesses. If you think about how much time a salesperson or a recruiter spends just trying to figure out the right people to contact, it can get staggering. The basic Jigsaw model is that for every record a member adds, updates, or graveyards, he or she gets a record in return,” he says.

“It is far more efficient to do bit of work on Jigsaw to get your points than to blindly cold-call a target organization. Our community continues to grow at a very rapid pace,” he adds.

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The Recruiter’s Liability for Wrongful Hiring: Injury to the Candidate, Part 2



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Today’s article continues with five more examples of injury TO the candidate, and tomorrow we start a 2-part series on injury BY the candidate.

3. Intentional Infliction of Emotional Distress

No negligence here — you have to show the conduct was intentional — “outrageous.” In fact, some states call the tort outrage.

It’s not difficult for courts to find this in the supervisor-subordinate relationship. Men brutalizing women, whites enslaving blacks, and survival of the fittest as the law of the jungle.

The Restatement of Torts is the model for legal analysis in this area. Its official comments specifically note that abusive conduct by supervisors is likely to be considered “outrageous.” In such cases, the resulting distress may be inferred. [Rest. of Torts 2d 46(e),(f),(j)]

Liability for recruiters is vicarious (indirect) here, unless it can be tied to misrepresentation or conspiracy (Item 1).

The candidate is placed, then the employer springs a lie-detector test, for example.

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Harry Joiner’s Ultimate Recruiting System



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What do a Franklin planner and a $35 wrist-watch have in common?

Harry Joiner, who has made a name for himself in the recruiting world as THE e-commerce recruiter, has some secrets about these low-tech, high-value items.

“It’s about measuring, measuring, measuring — have your dashboard wherever you go,” he says.

Check out this video to see how a planner and watch become “the guts” of the ultimate recruiting system.

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The Recruiter’s Liability for Wrongful Hiring: Injury to the Candidate, Part 1



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When it comes to wrongful hiring by employers, you can not afford to be anything but concerned.

This is the hottest area of the law, and only luck has kept our industry away from the flame. That’s right, luck.

The major cases have involved candidates hired through other sources. The employers had no recruiter to skewer.

We don’t call them “contingency-fee, no-strings employers,” we call them “clients.” Sometimes “exclusive clients,” even “retained clients.” And we call ourselves “consultants.”

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Google Apps for Managing Client and Candidate Communications



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My email inbox is empty…FINALLY!

Well, we finally made the move. I resisted it just like I resisted the iPhone. (I didn’t realize what I was missing out on.)

Last week our recruiting and software business switched from Outlook to Google Apps email. I was so worried I would miss my folders and the interface I grew so accustomed to. Once I realized the goal was to have an empty inbox and my time spent digging for old emails had come to an end, I was excited.

You know those emails that you try to locate at a moment’s notice (where your client committed to something important) that often seemed impossible to find in Outlook?

For companies trying to cut costs and become more efficient with fewer resources, this is a no-brainer.