This is a great missive of the importance of recruiter development and its great impact on a firm’s bottom line. I fully endorse Guy Ross’s comment especially when you take into account that a major criteria by which aggressive employers select a recruiting firm is; “they possess knowledge of the special needs of our industry”. As a trainer of recruiters and practioner of the same, I know how well my training reinforces my own skills and commitment to “walk the talk”. I thoroughly agree that a major firm should have, as many do, an in-house recruiter development process. For those who do not and for all the many individual practitioners, I created the Art of the Recruiting Masters ECourse at http://www.RecruiterElearning.com